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Superior Site Amenities Limited Warranty Summary

D&D Learning Spaces is an authorized dealer for Superior Site Amenities, a division of Superior Recreational Products. Superior Site Amenities manufactures commercial outdoor tables, benches, receptacles, bike racks, dog-park products, fitness equipment and related site furnishings for schools, parks, recreation facilities and public spaces.

Superior’s warranty provides several levels of coverage:

• Lifetime warranty on stainless-steel hardware
• Seven-year limited warranty on textured polyethylene and thermoplastic coatings
• Five-year limited warranty on structural frames and factory-applied powder coating
• One-year limited warranty on materials and components not covered by another listed warranty

Coverage begins on the date of invoice and applies after Superior Recreational Products has been paid in full.

What Does Superior Site Amenities’ Limited Warranty Mean?

Superior Recreational Products warrants that covered site-amenities products will be free from defects in materials and workmanship and will maintain their structural integrity for the applicable warranty period.

For customers, this means Superior may repair or replace a covered part if the product develops a qualifying material, manufacturing or structural defect during normal use and exposure.

Warranty coverage applies only when the product:

• Has been fully paid for
• Has been assembled according to Superior’s instructions
• Has been installed according to Superior’s instructions
• Has been installed using good construction practices
• Has been used normally
• Has experienced only normal environmental exposure
• Has not been altered or repaired without authorization

Superior determines whether a reported condition was caused by defective materials, defective workmanship or a covered defective part.

A limited warranty does not mean that outdoor furniture will remain completely free from scratches, fading, weathering, surface wear or cosmetic changes. These conditions are generally excluded unless they result from a qualifying manufacturing or material defect.

What Does Superior’s Lifetime Warranty Mean?

Superior provides a lifetime warranty on stainless-steel hardware.

For purposes of this warranty, “lifetime” does not refer to a fixed number of years. It means the product and its covered parts are warranted against defects in materials and manufacturing workmanship for as long as:

• The original customer owns the product
• The product is used for its intended purpose
• The product remains properly installed
• Approved Superior Recreational Products parts are used

The lifetime warranty is therefore tied to the original customer’s ownership and proper product use. It does not transfer automatically to another owner.

The lifetime warranty does not cover vandalism, misuse, abuse, altered parts, cosmetic damage, normal fading, ordinary weathering or normal wear and tear.

Who Is Covered?

Superior’s warranty generally applies to the original purchaser or original customer.

The specific structural-frame, powder-coat, textured-polyethylene and lifetime-hardware provisions identify coverage for the original purchaser or customer. Customers obtaining used, donated or transferred products should not assume that the original warranty remains available.

Customers should retain:

• The original D&D Learning Spaces invoice
• The purchase-order number
• Superior’s original sales-order number
• The Superior product model or item number
• The invoice date
• Installation records
• Photographs of the product
• Maintenance records
• Records of field touch-up or repairs

Superior requires the original sales-order number when arranging an inspection for a warranty claim.

What Is Covered?

Superior’s warranty generally covers qualifying defects in:

• Original materials
• Manufacturing
• Workmanship
• Structural-steel supports
• Factory-applied powder coating
• Textured polyethylene coatings
• Thermoplastic coatings
• Stainless-steel hardware
• Other covered components during the applicable warranty period

For structural frames, coverage includes rust-through conditions that compromise structural integrity, subject to the warranty’s exclusions.

For textured polyethylene and thermoplastic seating and tabletop surfaces, coverage includes qualifying corrosion that causes bare-metal exposure.

When Superior approves a claim, it may, at its discretion:

• Repair the defective part
• Replace the defective part
• Alter the product design, color or contributing factors to correct the condition
• Take steps intended to help prevent the condition from recurring

Superior determines the appropriate remedy.

What Is Not Covered?

Superior’s warranty excludes damage or deterioration caused by:

• Incorrect installation
• Vandalism
• Misuse
• Abuse
• Accidents
• Normal wear and tear
• Abnormal use
• Lack of maintenance
• Unauthorized repairs
• Unauthorized modifications
• Additions or attachments made without written consent
• Exposure to extreme weather
• Immersion in salt water
• Immersion in chlorinated water
• Salt spray
• Sand
• Abrasive materials
• Corrosive materials
• Chemical contact
• Pollution
• Sprinkler systems
• Installer-caused damage
• Shipping damage
• Erection or installation damage
• Field modifications

The warranty also excludes cosmetic defects and ordinary appearance changes, including:

• Scratches
• Dents
• Marring
• Stripping
• Peeling
• Fading
• Ordinary weathering

Product-Specific Warranty Periods

Superior assigns separate warranty periods to hardware, frames, coatings and all remaining materials.

Stainless-Steel Hardware — Lifetime Warranty

Superior provides a lifetime warranty on stainless-steel hardware.

Coverage applies for as long as the original customer owns the product and uses it for its intended purpose.

The product must be installed according to Superior’s instructions using approved Superior Recreational Products parts. Damage caused by vandalism, misuse, abuse, alteration, modification, cosmetic damage, fading, weathering or normal wear is excluded.

Structural-Steel Frames — Five-Year Limited Warranty

Superior provides a five-year limited warranty on structural supports for tables and benches.

The structural-steel warranty covers qualifying rust-through conditions that compromise the product’s structural integrity. Workmanship on the steel frame is also warranted for five years.

The steel-frame warranty is void when damage results from:

• Installer damage
• Physical impact
• Salt spray
• Sprinkler systems
• Chemical contact
• Chlorine
• Pollution
• Misuse
• Vandalism
• Acts of God

Factory-Applied Powder Coating — Five-Year Limited Warranty

Superior provides a five-year limited warranty on factory-applied powder coating for the original purchaser.

The warranty does not cover damage caused by:

• Shipping
• Erection
• Installation
• Vandalism
• Accidents
• Field modification
• Failure to perform field touch-up

Damage that occurs during shipping, installation or modification must be touched up immediately and maintained periodically thereafter.

The owner must report a powder-coat defect when the installation is completed.

Powder-Coat Areas Not Covered

The powder-coat warranty does not cover coating performance on:

• Acute angles
• Welds
• End plates

These areas may require inspection and maintenance as part of normal outdoor-furniture care.

Powder-Coat Color Retention

Under the stated five-year powder-coat warranty, properly applied coatings are expected to retain color within defined limits.

After five years of exposure:

• High-chroma colors such as yellows, reds and oranges should remain within a color-change measurement of less than 7.5 ΔE units
• Lower-chroma colors should remain within a color-change measurement of less than 5.0 ΔE units

Color retention is measured according to ASTM D2244.

Powder-Coat Gloss Retention

After five years, the coating is expected to retain at least 50 percent of its original gloss level after washing, when tested according to ASTM D523.

Powder-Coat Chalking

The powder coating is expected to exhibit chalking no worse than a numerical rating of six when evaluated according to ASTM D659-80.

Textured Polyethylene and Thermoplastic — Seven-Year Limited Warranty

Superior provides a seven-year limited warranty to the original purchaser for textured polyethylene and thermoplastic products.

The warranty applies to qualifying corrosion on seats and tabletops that results in bare-metal exposure.

Coverage excludes corrosion caused by:

• Vandalism
• Intentional stripping
• Deliberate removal of the coating
• Misuse
• Abrasive exposure
• Corrosive environmental conditions
• Other excluded causes

Other Materials and Components — One-Year Limited Warranty

Materials and components not covered by the lifetime, seven-year or five-year warranty provisions carry a one-year limited warranty.

This may include miscellaneous parts, materials or accessories that are not identified under another product-specific warranty category.

The exact coverage should be confirmed for the individual product and component before a specific warranty term is represented to the customer.

Summary of Superior Site Amenities Warranty Periods

Product, material or component	Warranty period
Stainless-steel hardware	Lifetime
Textured polyethylene site-amenities coating	7 years
Thermoplastic coating	7 years
Structural-steel table and bench frames	5 years
Structural-frame workmanship	5 years
Factory-applied powder coating	5 years
Materials and components not otherwise listed	1 year
Cosmetic scratches, dents, marring, peeling and fading	Not covered
Acute angles, welds and end plates under powder-coat warranty	Not covered
Labor, removal and reinstallation	Not covered
Site visits	Not covered
Loss of product use	Not covered

Warranty periods begin on the date of invoice and apply only after Superior Recreational Products has been paid in full. Coverage remains subject to proper assembly, installation, maintenance, original ownership where specified and the complete exclusions.

Proper Assembly and Installation Requirements

Superior’s warranty is valid only when products are assembled and installed strictly according to:

• Superior’s setup instructions
• Accepted construction practices
• Product mounting requirements
• Product-specific installation instructions
• Applicable safety requirements

Improper installation may void the warranty.

Examples of installation-related damage that may be excluded include:

• Scratching or chipping during assembly
• Damage caused by lifting equipment
• Damage caused during anchoring
• Damage caused by improper mounting
• Failure to touch up damaged coating
• Chemical contact during installation
• Structural damage caused by the installer

Customers should use qualified installers familiar with commercial outdoor site furnishings.

Approved Parts and Product Modifications

Superior’s lifetime warranty is valid only when the product is installed using approved Superior Recreational Products parts.

The entire warranty may be void if changes, modifications, additions or attachments are made without the manufacturer’s written consent.

Customers should contact D&D Learning Spaces before:

• Drilling into the product
• Welding new attachments
• Adding accessories
• Replacing hardware with nonapproved parts
• Modifying mounting plates
• Altering the frame
• Repairing the coating
• Changing the product’s intended use

Unauthorized work may prevent Superior from determining the original cause of the problem and may eliminate warranty eligibility.

Outdoor Exposure and Environmental Conditions

Superior Site Amenities products are designed for outdoor use, but the warranty covers only normal use and exposure.

Excluded environmental conditions include:

• Extreme weather
• Salt spray
• Chlorinated water
• Saltwater immersion
• Chlorine exposure
• Sand
• Abrasive materials
• Corrosive substances
• Pollution
• Chemical exposure
• Sprinkler-system exposure

Products installed near coastal areas, swimming pools, irrigation systems, industrial sites or other corrosive environments may require additional inspection, cleaning and maintenance.

Sprinkler and Irrigation Exposure

The structural-steel warranty specifically excludes damage caused by sprinkler systems.

Repeated irrigation exposure can contribute to:

• Persistent moisture
• Mineral buildup
• Corrosion
• Coating deterioration
• Rust at joints and hardware
• Soil and chemical deposits

When possible, outdoor furniture should be positioned so that sprinklers do not continuously spray the product.

Salt, Chlorine and Coastal Environments

Superior excludes damage caused by:

• Salt spray
• Saltwater immersion
• Chlorinated-water immersion
• Chlorine
• Other corrosive materials

Schools and facilities located near the ocean, swimming pools or salt-treated environments should clean and inspect furniture regularly.

The presence of a textured-polyethylene, thermoplastic or powder-coated finish does not guarantee protection from every form of corrosion in a harsh environment.

Normal Wear, Fading and Cosmetic Damage

Superior’s warranty does not cover ordinary cosmetic deterioration.

Excluded conditions include:

• Scratches
• Dents
• Marring
• Stripping
• Peeling
• Fading
• Weathering
• Wear from normal use

A cosmetic condition generally must be connected to a qualifying manufacturing, material or coating defect to be considered for warranty coverage.

Damage caused during normal use should be addressed promptly to reduce the possibility of exposed steel and later corrosion.

Powder-Coat Touch-Up and Maintenance

Damage to a powder-coated finish caused during shipping, erection, installation, vandalism, an accident or field modification is not covered.

These areas require:

• Immediate field touch-up
• Periodic inspection
• Additional touch-up when needed
• Protection from ongoing moisture and corrosion

Failure to touch up damaged areas may allow corrosion to develop and can affect future warranty eligibility.

Damage Caused by Acts of God

Superior’s warranty does not cover damage caused by acts of God, including:

• Hail
• Flooding
• Lightning
• Tornadoes
• Sandstorms
• Terrain shifts
• Earthquakes
• Mudslides
• Windstorms

These conditions are not considered defects in the product’s original materials or workmanship.

Freight, Installation and Site Damage

Shipping, erection and installation damage are generally excluded from the applicable product and powder-coat warranties.

Customers should inspect shipments promptly and document:

• Visible freight damage
• Damaged protective wrapping
• Scratches or coating chips
• Bent structural parts
• Missing components
• Damaged hardware
• Installation damage

Customers should retain:

• Shipping documents
• Bills of lading
• Delivery receipts
• Product packaging
• Photographs taken before unloading
• Photographs taken during installation
• Photographs of any affected coating

Damage should be reported to D&D Learning Spaces promptly so the appropriate freight, installer or warranty process can be identified.

Warranty Claim Reporting Deadline

The owner must notify Superior and arrange for an inspection within 30 days after discovering a potential defect.

The claim must be reported:

• Within the applicable warranty period
• Before any alteration is made
• Before any repair is attempted
• Before the condition is concealed or changed

A delay in reporting or an unauthorized repair may void the warranty.

Warranty Inspection Requirements

Superior requires the original sales-order number to arrange a product inspection.

Superior reserves the right to determine whether the reported problem resulted from:

• Defective workmanship
• Defective material
• A defective part
• Improper installation
• Misuse
• Environmental exposure
• Lack of maintenance
• Another excluded cause

Customers should preserve the affected product in its original reported condition until Superior provides instructions.

What Will Superior Do for an Approved Claim?

If Superior determines that a product or part qualifies under the warranty, it may, at its discretion:

• Repair the defective part
• Replace the defective part
• Modify the design or color
• Change contributing factors to correct the condition
• Take steps intended to prevent the problem from recurring

Superior is not required to provide an entirely new product when only one component is defective.

Ex-Works Warranty Service

Superior states that warranty repairs and replacement parts are provided on an Ex-Works basis.

This means the customer is responsible for returning:

• The complete unit; or
• The defective part

to Superior for inspection at the customer’s expense.

Proof of purchase must accompany the return.

Under the separate lifetime-warranty language, Superior states that repaired or replacement parts will be delivered to the site without charge, but labor remains excluded. Customers should confirm the freight and delivery arrangement applicable to the particular approved claim before returning a product or component.

Labor and Site-Service Costs

Superior does not cover costs incurred by the customer in replacing a defective part.

Excluded expenses include:

• Site visits
• Inspection labor performed by outside parties
• Removal labor
• Reinstallation labor
• Assembly labor
• Equipment rental
• Concrete or surfacing work
• Anchoring work
• Other field-service expenses

Superior is also not responsible for compensation while the product is unavailable, nonfunctional or absent from the site.

Consequential and Indirect Damages

Superior excludes responsibility for:

• Indirect damages
• Special damages
• Consequential damages
• Incidental damages
• Liquidated damages
• Losses associated with product downtime

These exclusions apply to the extent permitted by applicable law.

Warranty Authorization Requirements

Customers should not independently repair, modify or replace a product before Superior reviews the claim.

Before authorization, customers should not:

• Weld the product
• Drill into the frame
• Replace structural parts
• Apply an unapproved coating
• Alter the mounting system
• Dispose of defective components
• Arrange unauthorized repairs
• Incur labor or service costs
• Return the product without instructions

Unauthorized alterations or attempted repairs may void the warranty.

Warranty Claim Requirements

A Superior Site Amenities warranty claim should include:

• The original Superior sales-order number
• The D&D Learning Spaces invoice or order number
• Proof of purchase
• The invoice date
• The Superior product name
• The model or item number
• A detailed description of the reported defect
• The date the defect was first discovered
• A photograph of the entire product
• Close-up photographs of the affected area
• Photographs showing the installation
• Photographs of the mounting method
• Information about installation
• Information about normal use
• Cleaning and maintenance information
• Environmental-exposure information
• Information about irrigation, salt, chlorine or chemical exposure
• Details of any attempted repair or modification
• Freight and delivery records when applicable

Powder-coat claims should also include photographs taken at or near the completion of installation whenever available.

Filing a Superior Site Amenities Warranty Claim Through D&D Learning Spaces

Customers who purchased Superior Site Amenities products through D&D Learning Spaces should contact us for assistance with a potential warranty claim.

Please be prepared to provide:

• The original D&D Learning Spaces invoice or order number
• The purchase-order number
• The purchasing school, district, agency or organization
• Superior’s original sales-order number
• The Superior product name
• The model or item number
• The invoice date
• The installation date
• A detailed description of the problem
• The date the issue was discovered
• A photograph of the complete product
• Close-up photographs of the defect
• Photographs of the frame, hardware and coating
• Photographs showing the mounting and surrounding site
• Information about how the product was assembled
• Information about the installer
• Information about cleaning and maintenance
• Details about salt, chlorine, irrigation or chemical exposure
• Details about vandalism, impact or accidental damage
• Information about prior touch-up or repairs
• Shipping and delivery documents when freight damage is involved

D&D Learning Spaces can help determine whether the issue may fall under:

• The lifetime stainless-steel hardware warranty
• The seven-year textured-polyethylene or thermoplastic warranty
• The five-year structural-frame warranty
• The five-year powder-coat warranty
• The one-year warranty for other materials
• A freight, installer or maintenance issue outside the product warranty

Customers should report the issue promptly and should not alter, repair, replace or dispose of the affected product or component before Superior has reviewed the claim.

Final decisions regarding warranty eligibility and whether to repair or replace a part are made by Superior Recreational Products under its published warranty terms.

Warranty notice: This page is a customer-friendly summary of Superior Recreational Products’ published Site Amenities Warranty. It does not replace, extend or modify the manufacturer’s official warranty. Coverage is subject to the applicable product and material, invoice date, payment status, original-purchaser requirement, installation and maintenance history, environmental conditions, exclusions and claim procedures. The official Superior Recreational Products warranty applicable to the product will govern any claim.