Contract

• TIPS– Contract # 220303 Cafeteria Furniture 

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• Materials and Finishes

Palmer Hamilton Limited Warranty Summary

D&D Learning Spaces is an authorized Palmer Hamilton dealer. Palmer Hamilton provides limited warranty protection for its cafeteria tables, multipurpose tables, seating, booths, outdoor furniture, cabinetry, shelving, serving-line equipment, esports furniture and other commercial products.

Warranty periods vary significantly by product family and component. Coverage ranges from one year to 15 years, with separate terms for structural parts, outdoor finishes, upholstery, electrical systems, moving parts and vendor-supplied components.

What Does Palmer Hamilton’s Limited Warranty Mean?

Palmer Hamilton warrants that its products will be free from defects in their original materials and workmanship for the applicable warranty period.

For customers, this means that Palmer Hamilton may repair or replace a covered product or component if it fails because of a qualifying manufacturing or material defect during the stated warranty period.

Warranty coverage begins on the product’s:

• Original shipment date; or
• Substantial-completion date, when applicable

Palmer Hamilton determines whether a reported condition qualifies for warranty coverage and may, at its discretion, repair or replace the defective product or component.

Any repair or replacement must be approved in advance by Palmer Hamilton before work is performed or expenses are incurred.

A limited warranty does not mean every portion of a product is covered for the same period. A table frame, tabletop, caster, electrical component, fabric and finish may each carry a different warranty term.

Who Is Covered?

Palmer Hamilton’s warranty applies to products purchased for their intended commercial application and used according to the manufacturer’s guidelines.

Customers should retain:

• The original D&D Learning Spaces invoice
• The purchase-order number
• The product model or item number
• The original shipment or installation date
• Product labels and serial numbers, when applicable

The published warranty does not expressly provide transferable coverage to a later owner. Customers acquiring used or transferred furniture should therefore not assume that the original warranty remains in effect.

What Is Covered?

Palmer Hamilton’s warranty generally covers qualifying defects in:

• Original materials
• Manufacturing
• Workmanship
• Structural frames
• Product components specifically listed in the applicable warranty category
• Finishes and mechanisms where a separate warranty is stated

Coverage applies only when the product is:

• Used for its intended application
• Operated within its stated usage limits
• Properly installed
• Properly maintained
• Used in a suitable indoor or outdoor environment
• Not altered or repaired by unauthorized persons

When Palmer Hamilton approves a claim, it may choose to:

• Repair the defective product
• Repair the defective component
• Replace the defective product
• Replace the defective component

Palmer Hamilton determines the appropriate remedy. All repairs and replacements require advance factory approval.

What Is Not Covered?

Palmer Hamilton’s warranty does not cover damage or failure caused by:

• Normal wear and tear
• Misuse
• Abuse
• Vandalism
• Neglect
• Accidents
• Improper application
• Unauthorized modifications
• Unauthorized repairs
• Lack of proper care
• Use of unapproved cleaners
• Transportation damage occurring after delivery
• Environmental exposure beyond the product’s intended use
• Acts of nature
• Incidental or consequential damages

Normal wear may include minor scratches, dents, finish changes and deterioration expected through ordinary commercial use.

Wear items such as leg glides, foot glides, bumpers, threaded leveling glides and end caps are also excluded unless Palmer Hamilton specifically provides a separate warranty for the component.

Product-Specific Warranty Periods

Palmer Hamilton assigns separate warranty periods to its different product families.

Mobile Folding Tables, Wall Pocket Systems and PHlip — 15-Year Warranty

The following product categories carry a 15-year warranty:

• Mobile folding tables
• Wall Pocket Systems
• PHlip tables

Coverage applies to qualifying defects in original materials and workmanship, subject to Palmer Hamilton’s general exclusions, usage requirements and product-specific limitations.

Recycling Receptacles, Condiment Centers, Covey and Centra — Five-Year Warranty

The following products generally carry a five-year warranty:

• Recycling and trash receptacles
• Condiment centers
• Covey Cluster Seating
• Centra indoor and outdoor seating
• Centra dining furniture

Some products in these categories may include components supplied by independent vendors. Those components may carry the original vendor’s shorter or more limited warranty rather than Palmer Hamilton’s standard five-year coverage.

Claims involving vendor-supplied components are reviewed individually.

Getzen Products — Component-Specific Coverage

Getzen furniture generally carries a five-year product-family warranty, but individual materials have separate terms:

• Thermoplastic components: 5 years
• Powder-coated components: 1 year
• Concrete components: 2 years

The warranty does not cover ordinary environmental weathering or damage resulting from improper cleaning, standing water, salt exposure, chemical exposure or extreme conditions.

Centra and Covey Outdoor Powder Coat — Three-Year Warranty

Centra and Covey outdoor products carry a three-year warranty on their powder-coated finish.

Claims may be evaluated according to the product’s environment and maintenance history. Placement in coastal, marine, poolside or similarly harsh environments may affect warranty eligibility.

Palmer Hamilton Design Products — Five-Year Warranty

The following Palmer Hamilton Design categories generally carry a five-year warranty:

• Cabinetry
• Planters
• Crowd-control products
• Art and décor products

Some products may contain independently sourced components that are covered only by the original vendor’s warranty terms.

Window Film — Two-Year Limited Warranty

Palmer Hamilton window-film products carry a two-year limited warranty.

Coverage applies to qualifying defects in the supplied material or installation where Palmer Hamilton’s warranty applies. Damage caused by improper cleaning, abrasion, environmental conditions or unauthorized alteration may be excluded.

Multipurpose Table Warranties

Aero, Alloy, Discovery, Harmony, Inspiration, Rally, Story, Sync and Synergy — Five-Year Warranty

The following multipurpose table families generally carry a five-year warranty:

• Aero
• Alloy
• Discovery
• Harmony
• Inspiration
• Rally
• Story
• Sync
• Synergy

Some components may have separate terms or may be covered by the original component manufacturer.

Alloy Bases, Columns and Indoor Tops — Five-Year Warranty

For Alloy tables, the following components carry a five-year warranty:

• Cast bases
• Columns
• Indoor particleboard-core tops
• Indoor MDF-core tops

Indoor and outdoor composite tops have a separate three-year limited warranty.

Indoor and Outdoor Composite Tops — Three-Year Limited Warranty

Composite tabletops intended for indoor or outdoor applications carry a three-year limited warranty.

The warranty does not cover fading, warping, swelling, delamination, cracking or finish deterioration caused by improper exposure, standing water, chemicals or inadequate maintenance.

Conversation Tables — One-Year Warranty

Conversation tables carry a one-year warranty against qualifying defects in original materials and workmanship.

RE-LOAD Charging Products — Separate Component Warranties

The RE-LOAD system has different warranty periods for its components:

• Charging hub, charger and battery: 1 year
• Table surface, frame and base: 5 years

Customers should also consult the applicable RE-LOAD Operations Manual for complete operating and warranty requirements.

Tiki Tables — Two-Year Warranty

Tiki tables carry a two-year warranty.

Coverage applies to qualifying defects in the product’s original materials and workmanship, subject to the environmental, maintenance and general-use exclusions.

Seating Warranties

Chariot Booths, Settees and GoPanels — Five-Year Warranty

Chariot booths, settees and GoPanels carry a five-year warranty.

For Chariot booths:

• Frames and fiberglass units are covered for 5 years
• Upholstered fabric is covered only by the original fabric manufacturer’s warranty
• Customer’s Own Material and Customer’s Own Leather are not warranted by Palmer Hamilton

Normal upholstery wear, staining, fading or damage caused by improper cleaning is excluded.

Buddy Bench — Five-Year Warranty

Buddy Bench products carry a five-year warranty.

Products or components sourced from independent vendors may instead be subject to the vendor’s applicable warranty.

Encore Chairs — Five-Year Structural Warranty

Encore chairs carry a five-year structural warranty.

The warranty does not include:

• Glides
• Finishes subject to ordinary wear
• Upholstery

For upholstered seats and backs, only the warranty offered by the original fabric manufacturer applies.

Hive, Daisy, Lenoir, Tahoe, Belmont and Haywood — Five-Year Warranty

The following seating families carry a five-year warranty:

• Hive
• Daisy
• Lenoir
• Tahoe
• Belmont
• Haywood

For Daisy, Hive, Lenoir and Tahoe:

• Frames and structures are covered for 5 years
• Upholstered fabrics are covered only by the original fabric manufacturer
• COM and COL upholstery are not covered by Palmer Hamilton

Power components incorporated into Hive, Lenoir or Tahoe products carry a separate one-year warranty.

Spree Chairs — Five-Year Warranty

Spree chairs carry a five-year warranty.

Upholstery treatments and fabrics are subject to the warranties provided by their respective fabric manufacturers.

Filo, Kendo and Tiki Chairs — Two-Year Warranty

The following seating products carry a two-year warranty:

• Filo chairs
• Kendo chairs
• Tiki chairs

Coverage applies to qualifying material and manufacturing defects, subject to Palmer Hamilton’s general exclusions.

Kurpie Chairs — One-Year Warranty

Kurpie chairs carry a one-year warranty.

Method Chairs — 10-Year Warranty

Method chairs carry a 10-year warranty, making them one of Palmer Hamilton’s longest-covered seating families.

Coverage remains subject to the intended-use requirements, exclusions and product-care responsibilities stated in the warranty.

TimberRidge Chairs — One-Year Warranty

TimberRidge chairs carry a one-year warranty.

Other Metal-Frame Stack Chairs — Two-Year Warranty

Metal-frame stack chairs not otherwise identified in the warranty carry a two-year warranty.

RESPAWN Esports Furniture Warranties

RESPAWN Chairs — Five-Year Warranty

RESPAWN gaming and esports chairs carry a five-year warranty, subject to separate two-year terms for certain materials and moving components.

For RESPAWN products, normal commercial use is defined as:

• Eight hours per day
• Five days per week
• A maximum user weight of 275 pounds

The following chair materials and components are covered for only two years:

• Fabrics and covering materials
• Electrical systems
• Chair mechanisms
• Casters
• Gas lifts
• Other moving parts

Use beyond the stated hours or weight capacity may affect warranty eligibility.

RESPAWN Tables — Two-Year Warranty

RESPAWN tables carry a two-year warranty against qualifying defects in materials and workmanship.

Shelving, Carts and Other Product Warranties

Blueridge Shelving — 15-Year Warranty

Blueridge shelving carries a 15-year warranty.

Coverage applies to qualifying structural and manufacturing defects under normal commercial use.

Essay Library Shelving and Circulation Desks — 15-Year Warranty

Essay library shelving and circulation desks carry a 15-year warranty.

The warranty does not cover:

• Ordinary wear and tear
• Abusive or abnormal use
• Modifications or alterations
• Improper assembly
• Improper installation
• Inadequate inspection or maintenance
• Accidents
• Vandalism
• Freight damage
• Incidental or consequential losses

Carts — Five-Year Structural Warranty

Palmer Hamilton carts carry:

• A 5-year warranty on structure and workmanship
• A 1-year warranty on casters

Covered carts include:

• RE-LOAD Battery Cart
• Sync Table Cart
• Aero Table Cart
• Kendo Chair Cart
• Filo Chair Cart
• Encore Chair Cart

Booth Movers — Two-Year Warranty

Booth movers used with fixed-frame Chariot booths carry a two-year warranty.

Nook Products — Component-Specific Coverage

Nook products carry separate warranty periods:

• Electrical and lighting components: 1 year
• Panels, hardware and frames: 5 years

SES Cabinets — One-Year Warranty

SES cabinets carry a one-year warranty.

Serving-Line Equipment Warranties

Serving-Line Equipment — 15-Year Structural Warranty

Serving-line equipment carries a 15-year warranty on its structural frame and boards.

The following components carry a separate one-year limited warranty:

• Cold wells
• Heated wells
• Sneeze guards
• Traffic rails
• Electrical components

Some independently sourced components may be covered according to the original vendor’s warranty.

Serving-Line Carts — One-Year Warranty

Serving-line carts carry a one-year warranty.

Umbrella Warranty

Commercial umbrellas carry different warranties for different components:

• Complete commercial umbrella: 1 year against defects
• Fiberglass ribs: 3 years against defects
• Fabric fading: 5 years
• Stitching: 1 year against defects

Environmental damage caused by high winds, snow, hail, improper storage, chemical exposure or severe weather is not covered.

Power Hubs and Power Accessories — One-Year Warranty

Palmer Hamilton power hubs and power accessories carry a one-year warranty.

Coverage applies to qualifying defects in the supplied component. Damage caused by improper installation, electrical misuse, liquid exposure, unauthorized modification or unsuitable power conditions may be excluded.

Summary of Palmer Hamilton Warranty Periods

Product, family or component	Warranty period
Mobile folding tables	15 years
Wall Pocket Systems	15 years
PHlip tables	15 years
Recycling and trash receptacles	5 years
Condiment centers	5 years
Covey Cluster Seating	5 years
Centra furniture	5 years
Centra and Covey outdoor powder coat	3 years
Getzen thermoplastic components	5 years
Getzen powder-coated components	1 year
Getzen concrete components	2 years
Palmer Hamilton Design cabinetry, planters and crowd control	5 years
Art and décor products	5 years
Window film	2 years
Most listed multipurpose tables	5 years
Conversation tables	1 year
RE-LOAD charging hub, charger and battery	1 year
RE-LOAD table surface, frame and base	5 years
Tiki tables	2 years
Chariot booths, settees and GoPanels	5 years
Encore chairs	5-year structural warranty
Hive, Daisy, Lenoir, Tahoe, Belmont and Haywood	5 years
Filo, Kendo and Tiki chairs	2 years
Kurpie chairs	1 year
Method chairs	10 years
Spree chairs	5 years
TimberRidge chairs	1 year
Other metal-frame stack chairs	2 years
RESPAWN chairs	5 years
RESPAWN chair fabrics, electrical and moving parts	2 years
RESPAWN tables	2 years
Blueridge shelving	15 years
Essay shelving and circulation desks	15 years
Carts—structure and workmanship	5 years
Cart casters	1 year
Booth movers	2 years
Nook electrical and lighting	1 year
Nook panels, hardware and frames	5 years
SES cabinets	1 year
Serving-line structural frames and boards	15 years
Serving-line wells, sneeze guards, rails and electrical parts	1 year
Serving-line carts	1 year
Power hubs and accessories	1 year
Umbrella assembly	1 year
Umbrella fiberglass ribs	3 years
Umbrella fading	5 years
Umbrella stitching	1 year

Warranty periods begin on the original shipment date or substantial-completion date, as applicable. Coverage remains subject to the intended-use environment, maintenance requirements, product-specific limitations and Palmer Hamilton’s complete warranty terms.

Normal Commercial Use

Palmer Hamilton’s warranty periods are based on an intended-use schedule of:

• Eight hours per day
• Forty hours per week

Products used for longer daily periods, multiple shifts or continuous service may experience wear beyond the conditions used to establish the standard warranty.

RESPAWN seating additionally has a stated maximum user weight of 275 pounds under its normal commercial-use classification.

Indoor, Outdoor and Extreme-Environment Requirements

Palmer Hamilton distinguishes between indoor furniture, outdoor furniture and use in extreme environments.

Indoor Furniture

Indoor furniture is intended for:

• Temperature-controlled environments
• Humidity-controlled environments
• Protection from direct exposure to outdoor elements

Using indoor furniture outdoors or in uncontrolled environmental conditions may void warranty coverage.

Outdoor Furniture

Outdoor furniture is designed to withstand normal exposure to:

• Sun
• Rain
• Humidity

Outdoor design does not mean that the furniture is protected against every climate, weather event or environmental condition.

Extreme Environments

Palmer Hamilton defines extreme environments as conditions that exceed standard indoor use and may exceed normal outdoor-use conditions.

Examples include:

• Prolonged direct sunlight or UV exposure
• Sustained humidity above 90%
• Water pooling
• Saltwater or salt-laden coastal air
• Placement near pools or hot tubs
• Chlorine or chemical exposure
• Temperatures below 5°F
• Temperatures above 113°F
• Winter or severe-weather storage without protective covers

Claims involving extreme environments are reviewed individually. The customer is responsible for determining whether the selected furniture is appropriate for its intended location.

Outdoor Furniture Maintenance Requirements

To remain eligible for warranty coverage, outdoor furniture must be:

• Cleaned regularly
• Protected using Palmer Hamilton’s recommended maintenance practices
• Covered or stored during prolonged non-use
• Covered or stored during extreme weather
• Positioned to permit proper air circulation
• Positioned to allow drainage
• Protected from standing or pooling water

Failure to follow these maintenance requirements may result in a warranty claim being denied.

Environmental Damage That Is Not Covered

Palmer Hamilton does not cover damage resulting from:

• Fading caused by improper or excessive exposure
• Warping
• Cracking
• Corrosion
• Mold or mildew
• Salt or mineral buildup
• Swelling
• Delamination
• Water penetration
• Standing water
• Pooling or submersion
• Rust
• Finish breakdown
• Unventilated storage
• High humidity
• Temperature fluctuations
• Chemical exposure
• Pollutant exposure
• High winds
• Snow loads
• Hail
• Severe weather events

Outdoor furniture must still be properly selected, maintained and protected according to its location and environmental exposure.

Upholstery and Customer-Supplied Materials

For many Palmer Hamilton seating products, upholstered fabric is covered only by the original textile manufacturer’s warranty.

This applies to products including:

• Chariot booths
• Encore chairs
• Daisy seating
• Hive seating
• Lenoir seating
• Tahoe seating
• Spree seating

Palmer Hamilton does not warrant:

• Customer’s Own Material, or COM
• Customer’s Own Leather, or COL

Claims involving standard upholstery may be subject to the fabric manufacturer’s separate terms, limitations and claim procedures.

Vendor-Supplied Components

Some Palmer Hamilton products incorporate components produced by independent manufacturers.

These components may carry:

• A shorter warranty period
• Different exclusions
• Different claim procedures
• More limited remedies

The original vendor’s warranty may take precedence over Palmer Hamilton’s general product warranty for that component. Claims are reviewed individually.

Freight and Transportation Damage

Damage caused during transportation after delivery is not covered by Palmer Hamilton’s standard product warranty.

Customers should inspect shipments promptly and retain:

• Shipping cartons
• Packaging
• Shipping labels
• Delivery receipts
• Photographs of packaging damage
• Photographs of concealed product damage

Freight damage should be reported to D&D Learning Spaces promptly so the appropriate carrier or delivery claim can be initiated.

What Will Palmer Hamilton Do for an Approved Claim?

If Palmer Hamilton determines that a product or component qualifies under the applicable warranty, the company may, at its discretion:

• Repair the defect
• Replace the defective component
• Replace the defective product

Palmer Hamilton determines the appropriate remedy.

No repair, replacement or related expense should be authorized until Palmer Hamilton has reviewed and approved the proposed action.

Warranty Authorization Requirements

Factory approval is required before any warranty repair or replacement is performed.

Customers should not:

• Arrange unauthorized repairs
• Modify the product
• Order replacement parts independently
• Dispose of the affected product
• Incur service or labor expenses before approval

Unauthorized repairs or modifications may void the product’s warranty.

Filing a Palmer Hamilton Warranty Claim Through D&D Learning Spaces

Customers who purchased Palmer Hamilton products through D&D Learning Spaces should contact us for assistance with a potential warranty claim.

Please be prepared to provide:

• The original D&D Learning Spaces order or invoice number
• The purchase-order number
• The name of the purchasing school, district or organization
• The Palmer Hamilton product family
• The product model or item number
• The original shipment or substantial-completion date
• A detailed description of the issue
• A photograph of the complete product
• Close-up photographs of the defective or damaged area
• Photographs of product labels or identification markings
• Information about the product’s normal hours of use
• Information about its indoor or outdoor location
• Details about environmental exposure
• Details about cleaning and maintenance
• Information about any repairs or modifications
• Packaging photographs when freight damage is involved

For outdoor furniture claims, Palmer Hamilton may also need information about:

• Sun and UV exposure
• Humidity
• Coastal or salt-air exposure
• Pool or chemical exposure
• Seasonal storage
• Protective covers
• Drainage and standing water
• Extreme temperatures or weather events

D&D Learning Spaces can help organize the documentation and coordinate the claim with Palmer Hamilton. Customers should not authorize repairs, modifications or replacement expenses until the proposed resolution has received advance factory approval.

Final decisions regarding warranty eligibility and the available remedy are made by Palmer Hamilton under its published warranty terms.

Warranty notice: This page is a customer-friendly summary of Palmer Hamilton’s published warranty dated April 2026. It does not replace, extend or modify the manufacturer’s official warranty. Coverage is subject to Palmer Hamilton’s complete terms, conditions, limitations, environmental requirements, exclusions and product-specific provisions. Palmer Hamilton states that its warranty terms may change without notice. The official warranty applicable to the product and original shipment or substantial-completion date will govern any claim.