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National Public Seating Limited Warranty Summary

D&D Learning Spaces is an authorized National Public Seating dealer. National Public Seating, commonly called NPS, manufactures folding chairs, stack chairs, stools, tables, mobile cafeteria tables, stages, risers, music furniture, carts and related products for schools, cafeterias, auditoriums, churches and multipurpose facilities.

National Public Seating provides three principal warranty periods:

• 15 years for mobile tables
• 10 years for most general NPS products
• One year for Basics by NPS products

Warranty coverage applies to manufacturing defects in materials and workmanship and begins on the original date of purchase.

What Does National Public Seating’s Limited Warranty Mean?

National Public Seating warrants its products to the original user against manufacturing defects in materials and workmanship for the period assigned to the product.

For customers, this means that NPS may repair or replace a covered product if it fails during the applicable warranty period because of a qualifying defect in its original materials or manufacturing.

The warranty applies when the product:

• Is used for its intended purpose
• Is operated normally
• Is not misused, abused or neglected
• Is not subjected to damaging or unsafe use
• Remains within its stated capacity and application
• Has not been altered or repaired without authorization

Most NPS products carry a 10-year warranty. Mobile tables receive longer 15-year coverage, while the company’s Basics by NPS products carry a one-year warranty.

A 10- or 15-year warranty does not mean that every scratch, stain, upholstery change or worn component is covered. The warranty applies to manufacturing defects—not ordinary deterioration caused by daily institutional use.

Who Is Covered?

National Public Seating’s warranty is provided to the original user of the product.

The published warranty does not state that coverage transfers automatically when furniture is:

• Sold
• Donated
• Transferred to another school or organization
• Given to a subsequent owner

Customers acquiring used or transferred NPS furniture should therefore not assume that the original warranty remains available.

Customers should retain:

• The original D&D Learning Spaces invoice
• The purchase-order number
• The National Public Seating model or SKU
• The original purchase date
• The delivery date
• Product labels and identifying information
• Photographs of the product
• Assembly or installation records
• Maintenance records, when applicable

Proof of purchase and product identification may be required before NPS can authorize a repair, replacement or return.

What Is Covered?

National Public Seating’s warranty covers qualifying manufacturing defects in:

• Original materials
• Manufacturing
• Workmanship
• Structural product components
• Welded frames
• Covered mechanisms
• Original parts supplied with the product
• Product components during their applicable warranty period

Coverage applies only when the reported condition results from a manufacturing defect rather than misuse, abuse, neglect or ordinary wear.

If National Public Seating determines that a product is defective, it may, at its option:

• Repair the defective product
• Repair the defective component
• Replace the defective product
• Replace the defective component
• Accept the product’s return and refund the purchase price

NPS determines the appropriate remedy. Repair or replacement is not automatically selected by the customer.

What Is Not Covered?

National Public Seating’s warranty does not cover damage or product failure caused by:

• Misuse
• Abuse
• Neglect
• Improper use
• Unsafe operation
• Excessive rocking or swaying
• Accidental damage
• Vandalism
• Improper assembly
• Improper installation
• Unauthorized modification
• Unauthorized repair
• Product overloading
• Use outside the product’s stated application
• Normal wear and tear
• Cosmetic deterioration
• Freight or delivery damage that is not a manufacturing defect

National Public Seating specifically states that excessive swaying back and forth on a banquet stack chair entirely voids the warranty.

Product-Specific Warranty Periods

National Public Seating divides its product warranty into three broad categories.

Mobile Tables — 15-Year Warranty

National Public Seating mobile tables carry a 15-year warranty from the original date of purchase.

This category includes qualifying NPS mobile cafeteria and convertible table products.

Examples may include:

• Mobile cafeteria tables
• Mobile stool tables
• Mobile bench tables
• Mobile stool-and-bench tables
• Convertible bench units
• Folding cafeteria tables
• Other qualifying NPS mobile-table configurations

Current NPS product pages for convertible bench units identify those products as carrying a 15-year warranty.

Coverage applies to qualifying defects in original materials and workmanship. Damage caused by improper operation, impact, misuse, abuse or neglect is excluded.

General National Public Seating Products — 10-Year Warranty

Most National Public Seating products carry a 10-year warranty from the original purchase date.

This general category includes many NPS:

• Folding chairs
• Stack chairs
• Cafetorium chairs
• Stools
• Activity tables
• Training tables
• Music furniture
• Stages and risers
• Carts and dollies
• Other institutional furniture products

NPS describes its products generally as being backed by a comprehensive 10-year warranty. Current chair and stool product pages also identify 10-year coverage.

Basics by NPS — One-Year Warranty

Products sold under the Basics by NPS designation carry a one-year warranty.

Coverage applies to qualifying manufacturing defects in materials and workmanship during the first year after purchase.

Customers should verify whether a product belongs to the standard National Public Seating line or the Basics by NPS line before representing a specific warranty period.

Summary of National Public Seating Warranty Periods

Product or warranty category	Warranty period
National Public Seating mobile tables	15 years
Convertible bench units	15 years
Most general NPS products	10 years
Folding chairs	Generally 10 years
Stack chairs	Generally 10 years
Cafetorium chairs	Generally 10 years
Stools	Generally 10 years
Activity and institutional tables	Generally 10 years
Stages, risers and music furniture	Generally 10 years
Basics by NPS products	1 year
Damage caused by misuse, abuse or neglect	Not covered
Excessive swaying on banquet stack chairs	Voids warranty
Incidental and consequential losses	Not covered

The warranty period begins on the original purchase date. The exact product line and model should be confirmed before a warranty period is represented to a customer.

Folding-Chair Warranty Considerations

National Public Seating folding chairs generally carry the company’s standard 10-year warranty unless they are identified as Basics by NPS products or are otherwise assigned a different term.

The warranty applies to qualifying defects in the original:

• Steel frame
• Hinges
• Bracing
• Seat and back attachment
• Welds
• Other manufactured components

Damage caused by unsafe use is not covered.

Customers should not:

• Stand on folding chairs
• Use chairs as ladders
• Rock repeatedly on the rear legs
• Drag occupied chairs
• Exceed the stated weight capacity
• Use damaged chairs
• Modify the frame or braces
• Remove safety hardware

Current NPS folding-chair pages describe qualifying models as carrying 10-year warranties.

Stack-Chair Warranty Considerations

National Public Seating stack chairs generally carry a 10-year warranty unless a different product-specific term applies.

Coverage may apply to qualifying defects in:

• Welded frames
• Seat and back structures
• Polypropylene shells
• Upholstered seat attachment
• Ganging components
• Original hardware

National Public Seating expressly warns that excessive swaying back and forth on a banquet stack chair entirely voids warranty coverage.

Customers should:

• Keep all chair legs on the floor
• Avoid rocking on two legs
• Stack only to the stated maximum height
• Use the correct NPS chair dolly
• Avoid dragging tall chair stacks
• Inspect welds and glides regularly
• Remove damaged chairs from service

Stool Warranty Considerations

Most National Public Seating stools carry a 10-year warranty.

This includes qualifying heavy-duty stools designed for applications such as:

• Science classrooms
• Art rooms
• Laboratories
• Technology rooms
• Career and technical education spaces
• Shops
• Home-economics classrooms

Current NPS product information for the 6400 Series identifies a 10-year warranty.

Warranty coverage applies to manufacturing defects. It does not cover damage caused by:

• Standing on the stool
• Tilting or rocking
• Overloading
• Impact
• Improper height adjustment
• Unauthorized modifications
• Ordinary upholstery wear

Mobile Cafeteria Table Warranty

National Public Seating mobile cafeteria tables carry the longer 15-year warranty.

These products may contain:

• Folding frames
• Bench or stool seating
• Gas-assist mechanisms
• Automatic locks
• Casters
• Hinges
• Latches
• Tabletop supports
• Safety and nesting components

The warranty applies to qualifying manufacturing defects. It does not eliminate the need for proper operation and maintenance.

Customers should:

• Follow the opening and closing instructions
• Keep students and staff clear of moving mechanisms
• Confirm that the table is fully open and locked before use
• Avoid forcing the folding system
• Avoid moving the table while occupied
• Engage locking casters when the table is in use
• Inspect casters, locks and hinges regularly
• Remove a malfunctioning table from service

NPS convertible bench-unit product pages identify 15-year coverage and describe safety features such as locking casters and protected folding operation.

Product Weight and Load Capacities

National Public Seating products must be used within their published capacities.

Some current NPS chair and stool product pages state static weight capacities of 500 pounds or more, but capacities vary by model. Customers should always review the specification for the exact product rather than assuming that all NPS products support the same load.

Use beyond the stated capacity may be considered:

• Misuse
• Abuse
• Unsafe operation
• Use outside the intended application

Exceeding a product’s stated capacity may void warranty coverage and create a safety hazard.

Upholstery, Vinyl and Foam

National Public Seating offers numerous padded and upholstered chairs and stools.

A warranty may cover an upholstery component that is defective when manufactured, but it does not ordinarily cover normal changes caused by use.

Potentially excluded conditions include:

• Normal fabric or vinyl wear
• Staining
• Fading
• Cuts
• Punctures
• Abrasion
• Foam compression
• Wrinkling
• Damage caused by unsuitable cleaners
• Damage caused by sharp objects
• Intentional damage

Customers should use the cleaning method recommended for the exact vinyl, fabric or upholstered surface.

Polypropylene Seats and Backs

Many NPS folding and stack chairs use polypropylene seats or backs.

A manufacturing defect may qualify for coverage, while damage caused by:

• Impact
• Cutting
• Drilling
• Heat
• Chemical exposure
• Overloading
• Improper stacking
• Outdoor exposure beyond the product’s stated use

may be excluded.

Natural or minor variations in a molded surface that do not affect product function may not be considered defects.

Glides and Floor Protection

NPS chairs and stools may include non-marring glides designed to protect flooring.

Customers should:

• Inspect glides regularly
• Replace worn or missing glides
• Remove debris caught in the glide
• Use the product on an appropriate floor surface
• Avoid dragging furniture when lifting is practical

Damage to the surrounding floor is not necessarily a product defect. Worn glides may be considered a maintenance item, depending on the circumstances and exact product.

Carts and Dollies

NPS offers carts and dollies for transporting and storing chairs, tables and other equipment.

Customers should:

• Use the correct cart for the specific product
• Observe the cart’s stated capacity
• Secure the load
• Avoid stacking above the recommended limit
• Move the cart slowly
• Use additional personnel when visibility is limited
• Avoid abrupt stops and thresholds
• Store loaded carts on level surfaces

Damage caused by an overloaded or improperly operated cart may be treated as misuse rather than a manufacturing defect.

Stages, Risers and Performance Products

National Public Seating stages and risers should be assembled, installed and used according to the product instructions.

Customers should verify:

• Deck connections
• Leg attachment
• Guardrail installation
• Stair or ramp connection
• Load capacity
• Level placement
• Proper locking of components
• Applicable safety requirements

Unauthorized modifications, incomplete assembly or use of incompatible parts may affect both product safety and warranty coverage.

Proper Assembly, Use and Maintenance

To preserve warranty eligibility, National Public Seating products should be:

• Assembled according to the supplied instructions
• Installed correctly
• Used for their intended purpose
• Operated within their published capacity
• Inspected regularly
• Cleaned with suitable products
• Maintained with appropriate parts
• Protected from misuse and abuse
• Kept free of unauthorized modifications

Customers should contact D&D Learning Spaces before:

• Welding a frame
• Drilling into a structural member
• Replacing a folding mechanism
• Altering a mobile-table lock
• Installing a nonstandard caster
• Modifying a stage or riser
• Performing a structural repair
• Disposing of a defective component

Unauthorized repair or modification may prevent NPS from determining whether the original issue was caused by a manufacturing defect.

Freight and Delivery Damage

Freight and delivery damage are generally separate from a manufacturing-warranty claim.

Customers should inspect each shipment promptly and retain:

• Cartons
• Pallets
• Protective packaging
• Shipping labels
• Delivery receipts
• Bills of lading
• Photographs of visible packaging damage
• Photographs of concealed damage
• Product model and order information

Visible damage or shortages should be noted on the delivery receipt before it is signed.

Customers should notify D&D Learning Spaces promptly when shipping or delivery damage is discovered so the correct freight-claim procedure can be followed.

What Will National Public Seating Do for an Approved Claim?

If National Public Seating determines that a product is defective under its warranty, it may, at its option:

• Repair the defective product
• Repair the defective part
• Replace the defective product
• Replace the defective part
• Accept return of the product and refund its purchase price

National Public Seating determines the appropriate remedy.

The customer’s remedy is limited to the repair or replacement of the defective product or part—or, at NPS’s option, return of the product and refund of the purchase price.

Incidental and Consequential Damages

National Public Seating states that it is not liable for incidental or consequential damages or other losses connected with:

• The order
• Use of the product
• Inability to use the product
• Lost profits
• Related losses, damages or expenses

NPS states that its maximum liability will not exceed the applicable product remedy described in the warranty.

Some states limit the exclusion of incidental or consequential damages, so legal rights may vary by state.

Return and Repair Authorization

Authorization is required before a product is returned or repaired.

National Public Seating instructs customers to contact their dealer for authorization.

Customers should not:

• Ship a product directly to NPS without instructions
• Arrange an unauthorized structural repair
• Replace a mechanism before inspection
• Dispose of the affected product
• Remove product labels
• Incur outside labor expenses
• Modify the product
• Return the product without approval

D&D Learning Spaces will help coordinate the claim and obtain any required authorization.

Warranty Claim Requirements

A National Public Seating warranty claim should include enough information to identify the original purchase, product and reported defect.

Customers should be prepared to provide:

• The original invoice
• The D&D Learning Spaces order number
• The purchase-order number
• The National Public Seating model or SKU
• The original purchase date
• The delivery date
• A detailed description of the issue
• The date the issue was discovered
• A photograph of the complete product
• Close-up photographs of the affected area
• Photographs of product labels
• Information about assembly and installation
• Information about normal use
• The user or load capacity involved, when relevant
• Information about cleaning and maintenance
• Details of any previous repair or modification
• Shipping documents when delivery damage is involved

For mobile tables or operating mechanisms, photographs or video may also be requested showing:

• The table open
• The table folded
• Locks and latches
• Casters
• Hinges
• Gas-assist components
• The reported issue during operation

Filing a National Public Seating Warranty Claim Through D&D Learning Spaces

Customers who purchased National Public Seating products through D&D Learning Spaces should contact us for assistance with a potential warranty claim.

Please be prepared to provide:

• The original D&D Learning Spaces invoice or order number
• The purchase-order number
• The purchasing school, district or organization
• The National Public Seating product name
• The model or SKU
• The original purchase and delivery dates
• A detailed description of the issue
• The date the problem was discovered
• A photograph of the complete product
• Close-up photographs of the reported defect
• Photographs of product labels
• Photographs of frames, welds, casters, glides or mechanisms as applicable
• Information about how the product was assembled
• Information about how it has been used
• The approximate load or user weight, when relevant
• Cleaning and maintenance information
• Details about any previous repair or modification
• Shipping documentation and packaging photographs when freight damage is involved

D&D Learning Spaces can help determine whether the product falls under:

• The 15-year mobile-table warranty
• The standard 10-year NPS product warranty
• The one-year Basics by NPS warranty
• A freight or delivery claim
• A maintenance or replacement-part matter outside warranty coverage

Customers should not independently repair, modify, return or dispose of the affected product before National Public Seating has reviewed the claim and provided authorization.

Final decisions regarding warranty eligibility and whether to repair, replace or accept return of the product are made by National Public Seating under its published warranty terms.

Warranty notice: This page is a customer-friendly summary of National Public Seating’s published limited warranty. It does not replace, extend or modify the manufacturer’s official warranty. Coverage is subject to the exact product line, original purchase date, intended use, exclusions, authorization requirements and claim procedures. The official National Public Seating warranty applicable to the product will govern any claim.