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Lightspeed Five-Year Limited Warranty Summary

D&D Learning Spaces is an authorized dealer for Lightspeed instructional audio products. Lightspeed Technologies manufactures classroom audio systems, teacher and student microphones, speakers, charging stations, classroom communication products, safety-integration technology and portable public-address systems for K–12 learning environments.

Lightspeed’s current instructional audio products generally carry a five-year limited warranty beginning on the date of the purchase invoice.

The five-year warranty applies to major system components and qualifying Lightspeed microphones. Certain wearable microphone accessories, cables and rechargeable batteries carry shorter one-year limited warranties.

What Does Lightspeed’s Five-Year Limited Warranty Mean?

Lightspeed guarantees its instructional audio systems against malfunctions caused by defects in materials and workmanship for five years from the purchase-invoice date.

For customers, this means that Lightspeed may repair or replace a covered system or component if it develops a qualifying defect during the warranty period.

The warranty generally applies to:

• Major instructional-audio system components
• Amplifiers and audio base stations
• Charging stations
• Group speakers
• Qualifying teacher and student microphones
• Other components specifically included in the applicable system warranty

Lightspeed determines whether a reported malfunction resulted from a covered defect and whether repair or replacement is the appropriate remedy.

An approved warranty claim does not necessarily entitle the customer to a completely new system. Lightspeed may provide:

• A repaired product
• A replacement component
• A replacement system
• A functionally appropriate replacement product

Lightspeed’s published warranty states that repair or replacement is provided without charge during the applicable coverage period when the malfunction qualifies under the warranty.

Who Is Covered?

Lightspeed’s public warranty pages do not expressly state whether coverage transfers to a subsequent owner.

Customers purchasing used, donated or transferred Lightspeed equipment should therefore not assume that the original warranty remains available without written confirmation from Lightspeed.

Customers should retain:

• The original D&D Learning Spaces invoice
• The purchase-order number
• The Lightspeed system name
• The system and component model numbers
• The purchase-invoice date
• Product serial numbers
• Installation information
• Photographs of the equipment
• Records of previous service or replacement
• The original shipping materials when practical

The original invoice date is especially important because Lightspeed’s five-year warranty begins on the date of the purchase invoice.

What Is Covered?

Lightspeed’s warranty covers qualifying malfunctions caused by defects in:

• Original materials
• Manufacturing
• Workmanship
• Major instructional-audio components
• Covered Lightspeed microphones
• Other components assigned a specific warranty period

Depending on the system, covered major components may include:

• Amplifiers
• Audio base stations
• Wireless audio hubs
• Charging stations
• Group speakers
• Ceiling or classroom speaker components
• Teacher microphones
• Student or share microphones
• Transceivers
• System control components

The precise list of covered components depends on the Lightspeed system and product generation.

Lightspeed’s warranty pages specifically identify the amplifier, charging station and group speakers as examples of primary components receiving five-year coverage under its instructional-audio warranty.

What Is Not Covered?

Lightspeed’s warranty does not cover:

• Product finish
• Appearance items
• Cosmetic deterioration
• Malfunctions caused by abuse
• Operation outside specified conditions
• Water damage
• Weather exposure
• Unauthorized repairs
• Repairs performed by a party other than Lightspeed or an authorized service agency
• Incidental damages
• Consequential damages

Lightspeed states that its instructional audio products are not designed to be waterproof or water-resistant. Damage caused by water, weather or other moisture exposure is not covered.

Repair by anyone other than Lightspeed or one of its authorized service agencies voids the warranty.

Product-Specific Warranty Periods

Lightspeed assigns different warranty periods to major system components, microphones, cables and rechargeable batteries.

Current Instructional Audio Systems — Five-Year Warranty

Lightspeed’s current warranty information identifies the following instructional-audio product families as carrying five-year warranty coverage:

• Redcat
• Topcat
• Topcat Cascadia
• T25
• C25 Cascadia
• Mobile PA

The warranty begins on the date of the purchase invoice and covers qualifying defects in materials and workmanship.

Major System Components — Five-Year Warranty

Primary system components generally carry a five-year limited warranty.

Lightspeed specifically lists examples such as:

• Amplifiers
• Charging stations
• Group speakers

Other major components may be included depending on the exact instructional-audio system.

Redcat Instructional Audio Systems — Five-Year Warranty

Lightspeed Redcat instructional audio systems carry a five-year limited warranty on major components.

The warranty does not cover:

• Finish
• Appearance items
• Abuse
• Operation outside specified conditions
• Incidental damages
• Consequential damages
• Unauthorized repairs

For warranty repairs within the United States, Lightspeed provides prepaid shipping labels.

Topcat Instructional Audio Systems — Five-Year Warranty

Lightspeed Topcat instructional audio systems carry a five-year limited warranty on major components.

The same finish, appearance, abuse, improper-operation and unauthorized-repair exclusions apply. Prepaid warranty shipping labels are provided for qualifying United States repairs.

Topcat Cascadia — Five-Year Warranty

Topcat Cascadia is included within Lightspeed’s current five-year instructional-audio warranty program.

Coverage applies to qualifying defects in materials and workmanship, subject to component-specific terms and the standard exclusions.

C25 Cascadia — Five-Year Warranty

The C25 Cascadia system is included within Lightspeed’s current five-year instructional-audio warranty.

The C25 system may include components such as:

• Wireless audio hub or base station
• Power supply
• Charging cradle
• Teacher transceiver or microphone
• Rechargeable battery
• Speakers and related accessories

Not every component necessarily receives five-year coverage. Batteries and certain accessories have shorter terms.

T25 Instructional Audio System — Five-Year Warranty

The T25 is included within Lightspeed’s five-year instructional-audio warranty program.

Major components receive five-year coverage, while qualifying rechargeable batteries and selected accessories receive shorter one-year coverage.

Activate Instructional Audio Systems — Five-Year Warranty

Lightspeed Activate instructional-audio products carry a five-year warranty.

Published Activate warranty details include:

• Five years on primary components
• Five years on qualifying FMN and SMN microphones
• One year on lapel, headset and earset microphones
• One year on Lightspeed rechargeable batteries

Activate systems may qualify for Lightspeed’s Warranty Exchange Program.

Access Link Instructional Audio Systems — Five-Year Warranty

Lightspeed Access Link systems carry a five-year warranty against qualifying defects in materials and workmanship.

Published component terms include:

• Five years on primary components
• Five years on qualifying FMN and SMN microphones
• One year on lapel, headset and earset microphones
• One year on Lightspeed rechargeable batteries

Access Link systems may qualify for the Warranty Exchange Program.

975 Instructional Audio Systems — Five-Year Warranty

Lightspeed 975 instructional audio systems carry a five-year limited warranty on major components.

The warranty page separately assigns one-year coverage to:

• Lapel microphones
• Earset microphones
• Cables
• Nickel-metal-hydride batteries
• Lithium-ion batteries

Mobile PA — Five-Year Warranty With Different Service Procedure

Lightspeed includes Mobile PA within its current five-year instructional-audio warranty information.

The Mobile PA user documentation identifies:

• Five years on transceivers
• One year on Lightspeed nickel-metal-hydride rechargeable batteries
• One year on Lightspeed lithium-polymer rechargeable batteries

However, Mobile PA is excluded from Lightspeed’s standard advance Warranty Exchange Program. A Mobile PA requiring service must generally be shipped to Lightspeed for inspection and repair before replacement or return service is completed.

Qualifying Teacher and Student Microphones — Five-Year Warranty

Lightspeed identifies certain primary teacher and student microphones as receiving five-year warranty coverage.

Examples named in Lightspeed’s warranty materials include:

• FMN microphones
• SMN microphones
• Other primary microphones supplied as covered system components

The exact model should be confirmed because accessory-style microphones may have shorter coverage.

Lapel, Headset and Earset Microphones — One-Year Warranty

Lapel, headset and earset microphones carry a one-year limited warranty.

This shorter term applies even when the main instructional-audio system carries five-year coverage.

Microphone Cables — One-Year Warranty

Lightspeed’s product-specific warranty pages identify qualifying microphone cables as carrying a one-year limited warranty.

Nickel-Metal-Hydride Rechargeable Batteries — One-Year Warranty

Lightspeed nickel-metal-hydride, or NiMH, rechargeable batteries carry a one-year limited warranty.

Lithium-Ion and Lithium-Polymer Batteries — One-Year Warranty

Lightspeed lithium-ion and lithium-polymer rechargeable batteries carry a one-year limited warranty.

Components Supporting Certain Discontinued Systems — One-Year Warranty

Lightspeed documentation for certain systems states that microphones and components supporting discontinued product families may carry a one-year warranty.

Examples identified in the documentation include components supporting:

• FMA
• SMA
• FMCA systems

The exact component and product generation should be verified with Lightspeed before a warranty period is represented.

Summary of Lightspeed Warranty Periods

Product or component category	Warranty period
Current Lightspeed instructional-audio systems	5 years
Redcat major components	5 years
Topcat major components	5 years
Topcat Cascadia	5 years
C25 Cascadia	5 years
T25	5 years
Activate primary components	5 years
Access Link primary components	5 years
975 major components	5 years
Mobile PA transceivers	5 years
Qualifying FMN and SMN microphones	5 years
Qualifying primary teacher and student microphones	5 years
Lapel microphones	1 year
Headset microphones	1 year
Earset microphones	1 year
Qualifying microphone cables	1 year
Lightspeed NiMH rechargeable batteries	1 year
Lightspeed lithium-ion batteries	1 year
Lightspeed lithium-polymer batteries	1 year
Certain components supporting discontinued systems	1 year
Finish and appearance items	Not covered
Water or weather damage	Not covered
Unauthorized repairs	Void warranty
Incidental and consequential damages	Not covered

Warranty coverage begins on the date of the purchase invoice. The exact system, model and component should be confirmed before a specific warranty period is represented to a customer.

What Are Major Components?

Lightspeed uses the term “major components” for the primary functional equipment within an instructional-audio system.

Depending on the system, major components may include:

• Amplifiers
• Wireless audio hubs
• Base stations
• Charging stations
• Group speakers
• Ceiling speakers
• Teacher microphones
• Student microphones
• Transceivers
• System controllers
• Audio-distribution components

Lightspeed specifically names amplifiers, charging stations and group speakers as examples of components covered for five years.

Customers should not assume that every item supplied with a system is a major component. Batteries, cables, lapel microphones, headsets and earsets receive separate one-year coverage.

Warranty Exchange Program

Lightspeed operates a Warranty Exchange Program for qualifying instructional-audio systems that remain within their warranty period.

The program is intended to reduce classroom downtime.

The general process is:

1. The customer contacts Lightspeed Technical Support.
2. A Lightspeed technician troubleshoots the system by telephone.
3. Lightspeed determines whether the system or component requires service.
4. When applicable, Lightspeed sends a replacement product or component.
5. A prepaid return label is included for the faulty equipment.
6. The customer returns the malfunctioning equipment to Lightspeed.

Lightspeed states that replacement products are generally received within two to three business days under the exchange program. Actual delivery may depend on product availability, location and shipping conditions.

Products Eligible for Warranty Exchange

The program applies to qualifying instructional-audio systems within their warranty period.

Examples may include:

• Redcat
• Topcat
• Topcat Cascadia
• T25
• C25 Cascadia
• Activate
• Access Link
• Other eligible Lightspeed instructional-audio systems

Lightspeed determines whether a particular product or component qualifies for exchange.

Mobile PA Exclusion From Advance Exchange

The Mobile PA is specifically excluded from the standard Warranty Exchange Program.

When a Mobile PA requires service, the system generally must first be returned to Lightspeed for inspection and repair.

Customers should therefore not expect advance replacement of a Mobile PA unless Lightspeed specifically authorizes a different arrangement.

United States Warranty Shipping

Lightspeed provides prepaid shipping labels for qualifying warranty repairs within the United States.

This means Lightspeed will generally provide the authorized return label after Technical Support:

• Troubleshoots the system
• Confirms that warranty service is required
• Identifies the product or component to be returned
• Provides packing and return instructions

Customers should not ship equipment independently before receiving authorization and the correct prepaid label.

Customers outside the United States must follow the international warranty-repair instructions provided by Lightspeed.

Technical Troubleshooting Requirement

Lightspeed generally requires troubleshooting with a technician before a product is accepted for warranty repair or exchange.

The technician may ask the customer to:

• Confirm model and serial numbers
• Check charging status
• Test the microphone
• Test the speaker output
• Inspect cables and connections
• Verify volume settings
• Pair or reconnect wireless components
• Test a different battery
• Restart or reset the system
• Confirm power and network connections
• Install a software or firmware update
• Provide photographs or video

Troubleshooting helps determine whether the issue involves:

• A covered hardware malfunction
• A discharged or expired battery
• A cable or accessory
• Product settings
• Installation
• Network configuration
• Improper operation
• Another condition outside warranty coverage

Water and Moisture Damage

Lightspeed instructional audio products are not designed to be waterproof or water-resistant.

The warranty does not cover water damage caused by:

• Spills
• Rain
• Weather
• Sprinkler systems
• Cleaning liquids
• Excessive moisture
• Storage in a damp location
• Liquid entering microphone or charging ports

Customers should keep microphones, amplifiers, speakers, charging stations and power supplies away from liquids.

Cleaning products should not be sprayed directly onto electronic equipment.

Finish and Appearance Items

Lightspeed’s warranty excludes finish and appearance items.

Examples may include:

• Scratches
• Scuffs
• Surface marks
• Fading
• Discoloration
• Cosmetic dents
• Worn labels
• Appearance changes caused by normal handling
• Cosmetic damage that does not affect system operation

A cosmetic issue may be evaluated differently if it is evidence of a qualifying material or manufacturing defect, but ordinary appearance changes are not covered.

Rechargeable Battery Coverage

Lightspeed rechargeable batteries carry one-year limited warranties.

This includes qualifying:

• Nickel-metal-hydride batteries
• Lithium-ion batteries
• Lithium-polymer batteries

Battery runtime naturally decreases as rechargeable batteries age and accumulate charging cycles.

A battery problem may be evaluated based on:

• Product age
• Charging history
• Storage conditions
• Frequency of use
• Whether the correct charger was used
• Whether the battery was exposed to heat, cold or moisture
• Whether the battery has reached the end of its normal service life

After the one-year warranty expires, replacement batteries are generally treated as maintenance or replacement components rather than covered five-year system parts.

Proper Battery Charging and Storage

Customers should follow Lightspeed’s instructions for charging and storing rechargeable batteries.

Recommended practices include:

• Use the correct Lightspeed charging station or approved charger
• Place microphones securely in their charging slots
• Confirm charging indicators
• Avoid using damaged charging cables
• Keep charging contacts clean
• Avoid liquid exposure
• Avoid prolonged storage with a fully discharged battery
• Store equipment within the recommended temperature range
• Replace swollen, leaking or damaged batteries
• Do not use unauthorized batteries

Damage caused by unsuitable batteries, chargers or handling may fall outside warranty coverage.

Microphone Care

Lightspeed teacher and student microphones are portable devices that require routine care.

Customers should:

• Use the supplied lanyard or approved wearable method
• Avoid dropping or striking the microphone
• Keep it away from liquids
• Return it to the charger after use
• Avoid pulling on microphone or headset cables
• Inspect charging contacts
• Keep openings free of dirt
• Use approved accessories
• Avoid unauthorized disassembly
• Report intermittent audio or charging problems promptly

Damage caused by impact, liquids, improper charging or abuse is not covered as a manufacturing defect.

Speakers and Amplifiers

Major speaker and amplifier components generally receive five-year coverage when supplied as part of a qualifying instructional-audio system.

Customers should:

• Use only the specified power supplies
• Avoid overloading speaker outputs
• Protect ceiling and wall speakers during building work
• Keep ventilation openings clear
• Avoid liquid exposure
• Follow installation requirements
• Use qualified installers for permanently mounted systems
• Contact Lightspeed before opening or repairing a component

Improper wiring, unsuitable power, physical damage or unauthorized service may affect warranty eligibility.

Cascadia Safety and Communication Features

Cascadia products can integrate instructional audio with:

• Life-safety systems
• Paging and intercom systems
• Telephone systems
• Emergency alert functions
• Network communication
• Two-way calling

The product warranty covers qualifying hardware defects. It does not guarantee uninterrupted availability of:

• Third-party life-safety systems
• Telephone services
• School networks
• Internet connectivity
• Paging systems
• Third-party software
• Emergency-response services

Customers should regularly test all safety and communication integrations according to school and district procedures.

Proper Installation

Lightspeed products should be installed according to:

• Lightspeed installation instructions
• Applicable electrical requirements
• Building and fire codes
• Network and power specifications
• Speaker-placement instructions
• Structural mounting requirements
• Product-specific safety instructions

Installation should be completed by qualified personnel familiar with the product and the hazards involved, particularly for ceiling-mounted speakers, powered equipment and integrated communication systems.

Improper installation may cause damage that is not covered by the warranty.

Unauthorized Repairs

Repair by anyone other than Lightspeed or an authorized Lightspeed service agency voids the warranty.

Customers should not:

• Open an amplifier or audio hub
• Repair an internal circuit board
• Modify a microphone
• Replace internal wiring
• Install unauthorized components
• Alter a power supply
• Perform an unapproved speaker repair
• Modify a charging station
• Dispose of the affected equipment
• Arrange third-party repair without authorization

Customers should contact D&D Learning Spaces or Lightspeed Technical Support before any repair is attempted.

Freight and Delivery Damage

Freight and delivery damage are generally separate from a manufacturing-warranty claim.

Customers should inspect shipments promptly and retain:

• Shipping cartons
• Foam packaging
• Pallets
• Shipping labels
• Delivery receipts
• Bills of lading
• Photographs of visible packaging damage
• Photographs of concealed damage
• Product serial numbers
• Order information

Visible damage should be noted on the delivery receipt before it is signed.

D&D Learning Spaces should be notified promptly when freight, installation or delivery damage is discovered.

Incidental and Consequential Damages

Lightspeed excludes incidental and consequential damages from its warranty.

This means the warranty does not ordinarily cover indirect expenses such as:

• Loss of classroom use
• Substitute equipment
• Business interruption
• Labor not authorized by Lightspeed
• Damage to other equipment
• Installation expenses
• Removal or reinstallation costs
• Other secondary losses

The warranty remedy is generally limited to repair or replacement of the qualifying Lightspeed product or component.

What Will Lightspeed Do for an Approved Claim?

If Lightspeed determines that an instructional-audio system or component has a covered defect, it may:

• Repair the product
• Replace the product
• Replace the affected component
• Send an advance replacement under the Warranty Exchange Program
• Provide return-shipping documentation
• Return the repaired or replacement equipment

Lightspeed chooses whether repair or replacement is appropriate.

For eligible Warranty Exchange claims, a replacement may be sent before the faulty product is returned.

For Mobile PA claims, the product generally must first be returned for inspection and repair.

Warranty Return Requirements

Customers should not return a Lightspeed product without authorization.

Before equipment is returned, Lightspeed Technical Support will generally:

• Troubleshoot the problem
• Confirm warranty status
• Identify the affected component
• Determine whether exchange or repair applies
• Provide a prepaid return label for eligible United States claims
• Provide shipping and packaging instructions

Customers should return:

• The exact product requested
• The correct serial-numbered component
• All accessories requested by Lightspeed
• The faulty product within the required timeframe
• The equipment in suitable protective packaging

Failure to return exchanged equipment may result in additional charges or interruption of the claim process.

Warranty Claim Requirements

A Lightspeed warranty claim should include enough information to identify the original purchase, system and reported malfunction.

Customers should be prepared to provide:

• The original invoice
• The D&D Learning Spaces order number
• The purchase-order number
• The Lightspeed product family
• The exact model number
• The serial number
• The purchase-invoice date
• The installation date
• A detailed description of the problem
• The date the issue was discovered
• Photographs of the system
• Close-up photographs of the affected component
• A video or audio recording of the malfunction when helpful
• Information about system lights or error indicators
• Information about charging and battery status
• Information about speaker and microphone performance
• Information about power and network connections
• Troubleshooting steps already completed
• Details of any previous warranty exchange or repair
• Shipping documentation when freight damage is involved

Filing a Lightspeed Warranty Claim Through D&D Learning Spaces

Customers who purchased Lightspeed products through D&D Learning Spaces should contact us for assistance with a potential warranty claim.

Please be prepared to provide:

• The original D&D Learning Spaces invoice or order number
• The purchase-order number
• The purchasing school, district or organization
• The Lightspeed product name
• The exact system and component model numbers
• Product serial numbers
• The purchase-invoice date
• The installation date
• A detailed description of the issue
• The date the problem was discovered
• Photographs of the complete system
• Close-up photographs of the affected component
• A short video or audio recording when helpful
• Information about charging lights and status indicators
• Information about microphones, speakers and batteries
• Information about power, network and connected systems
• Troubleshooting steps already attempted
• Details of prior repairs or warranty exchanges
• Freight and packaging documentation when delivery damage is involved

D&D Learning Spaces can help:

• Confirm the applicable warranty period
• Distinguish five-year components from one-year accessories
• Identify whether the product qualifies for Warranty Exchange
• Coordinate technical troubleshooting
• Help document the system and malfunction
• Obtain warranty authorization
• Coordinate prepaid United States return shipping
• Assist with repair or replacement procedures

Customers should not independently open, modify, repair, dispose of or return Lightspeed equipment before Lightspeed has diagnosed the issue and provided instructions.

Final decisions regarding warranty eligibility and whether to repair, replace or exchange a product are made by Lightspeed Technologies under its published warranty terms.

Warranty notice: This page is a customer-friendly summary of Lightspeed Technologies’ published instructional-audio warranty information. It does not replace, extend or modify the manufacturer’s official warranty. Coverage is subject to the exact product and component, purchase-invoice date, specified operating conditions, exclusions, authorized-service requirement and warranty procedures. The official Lightspeed warranty applicable to the product will govern any claim.