IPEVO Limited Warranty Summary

D&D Learning Spaces is an authorized dealer for IPEVO educational technology products. IPEVO manufactures document cameras, visualizers, video-conferencing cameras, microphones, object cameras, scanners, wireless display products, AI-enabled communication devices, stands, mounts and related classroom technology.

IPEVO’s current United States warranty provides product-specific coverage of either:

• 36 months for most current IPEVO document cameras
• 24 months for video-conferencing products, object cameras, communication tools, scanner accessories, AI devices, batteries and many related accessories

Coverage begins on the date of delivery following the original retail purchase.

What Does IPEVO’s Limited Warranty Mean?

IPEVO warrants that a covered product purchased from an authorized retailer—and the IPEVO-branded accessories originally included in its box—will be free from defects in materials and workmanship for the warranty period assigned to that product.

For customers, this means that IPEVO may repair, replace or, for a defective primary product, refund the amount originally paid if the product develops a qualifying defect during the applicable warranty period. Shipping charges originally paid are not included in a warranty refund.

Depending on the claim, IPEVO may:

• Repair the defective product or component
• Replace the defective product or component
• Replace it with a reasonably equivalent product of similar function
• Refund the amount paid by the original purchaser, excluding shipping
• Repair or replace a defective in-box IPEVO accessory

Repairs and replacements may use either new or refurbished products and components. IPEVO determines the appropriate remedy.

A limited warranty does not mean every type of damage is covered. The warranty applies to qualifying defects originating in the product’s materials or workmanship—not normal wear, accidental damage, improper use, cosmetic damage, batteries beyond their separate coverage, or non-IPEVO accessories.

Who Is Covered?

IPEVO’s warranty covers an eligible product purchased from an authorized retailer.

Unlike many manufacturer warranties, IPEVO’s limited warranty is transferable from the original purchaser to later owners. However, transferring the product:

• Does not restart the warranty
• Does not extend the original coverage period
• Does not expand the remedies available under the warranty

The warranty continues to be measured from the original delivery date following the first retail purchase.

Customers should retain:

• The original D&D Learning Spaces invoice
• The purchase-order number
• The IPEVO product name
• The model number
• The original retail purchase date
• The delivery date
• The product serial number, when applicable
• The original packaging
• All in-box components and accessories
• Photographs or video showing the reported issue

Proof of purchase is required when a product or accessory is returned for warranty service.

What Is Covered?

IPEVO’s limited warranty covers qualifying defects in:

• Original product materials
• Manufacturing
• Workmanship
• Covered product components
• IPEVO-branded accessories originally supplied in the product box
• Necessary IPEVO software incorporated into or supplied for operation of the product

The warranty does not automatically cover separately purchased accessories, third-party accessories, consumable parts or hardware that was not originally provided in the product box.

Warranty Coverage After a Repair or Replacement

A product or IPEVO accessory repaired or replaced under warranty remains covered for the longer of:

• 90 days from delivery of the repaired or replacement item, or
• The remaining portion of the original warranty period

Repairing or replacing the product does not create a completely new two- or three-year warranty.

What Is Not Covered?

IPEVO’s limited warranty does not cover:

• Products marked “sample”
• Products marked “Not for Sale”
• Products sold “as is”
• Consumable parts, including batteries except under their separate battery warranty
• Replacement parts not supplied by IPEVO
• Unauthorized modifications
• Product alterations or tampering
• Improper installation
• Improper maintenance
• Unauthorized or improper repairs
• Hardware not originally supplied in the box
• In-box accessories that are not IPEVO-branded
• Most software not necessary for operation of the product
• Ordinary use and wear
• Cosmetic damage
• Scratches
• Dings and dents
• Broken plastic surrounding connection ports

Damage caused by abuse, neglect, improper use, improper handling, improper storage, improper testing or failure to follow IPEVO’s product instructions is also excluded.

The warranty further excludes damage caused by:

• Electrical-power breakdowns
• Power fluctuations or interruptions
• Telecommunications-network failures
• Heat
• Humidity
• Moisture
• Operating-temperature conditions
• Fire
• Lightning
• Flood
• Tornado
• Earthquake
• Hurricane
• Other accidents or acts of God

IPEVO’s document identifies an ordinary operating-temperature range of approximately 0°C to 45°C, or 32°F to 113°F, in connection with its environmental exclusions.

Product-Specific Warranty Periods

IPEVO assigns separate warranty periods by product family and model. The exact model should always be verified before a warranty period is represented to a customer.

Document Camera Warranties

IPEVO V4K — 36-Month Warranty

The IPEVO V4K document camera carries a 36-month warranty, excluding its battery where applicable.

IPEVO V4K PRO — 36-Month Warranty

The IPEVO V4K PRO carries a 36-month warranty.

IPEVO V4K PRO 120 — 36-Month Warranty

The IPEVO V4K PRO 120 carries a 36-month warranty.

IPEVO V4K ULTRA — 36-Month Warranty

The IPEVO V4K ULTRA carries a 36-month warranty.

IPEVO VZ-R — 36-Month Warranty

The IPEVO VZ-R document camera carries a 36-month warranty.

IPEVO VZ-R ULTRA — 36-Month Warranty

The IPEVO VZ-R ULTRA carries a 36-month warranty.

IPEVO VZ-X — 36-Month Warranty

The IPEVO VZ-X wireless document camera carries a 36-month warranty.

IPEVO VZ-X ULTRA — 36-Month Warranty

The IPEVO VZ-X ULTRA carries a 36-month warranty. When sold in a bundle, the included wireless receiver or Wi-Fi adapter may have a shorter 24-month warranty.

IPEVO DO-CAM — 36-Month Warranty

Both the Graphite Gray and Utility Yellow versions of the IPEVO DO-CAM carry a 36-month warranty.

EZCast EZC-CS2 Receiver — 24-Month Warranty

The EZCast EZC-CS2 receiver carries a 24-month warranty.

When bundled with a VZ-X:

• The VZ-X receives 36 months
• The EZC-CS2 receiver receives 24 months

Wireless Display Receivers and Adapters

Certain receivers and adapters supplied with IPEVO document-camera bundles carry 24-month warranties, even when the primary document camera carries 36 months.

Examples include:

• 4K Wireless Display Receiver
• FHD Wireless Display Receiver
• Wi-Fi USB Adapter
• EZCast receiver

The exact bundle configuration should be checked because the camera and receiver may have different warranty periods.

IPEVO Wireless Classroom Bundles — 36-Month Warranty

The current warranty table lists the following with 36-month coverage:

• IPEVO Wireless Classroom Plus Bundle
• IPEVO Wireless Classroom Bundle
• IPEVO Wireless USB/HDMI Receiver

Video-Conferencing Product Warranties

IPEVO TOTEM Products — 24-Month Warranty

The following products carry 24-month warranties:

• IPEVO TOTEM 120
• IPEVO TOTEM 180
• IPEVO TOTEM 360

IPEVO VOCAL — 24-Month Warranty

The IPEVO VOCAL speakerphone and its listed Vurbo.ai bundles carry 24-month warranties.

IPEVO VOCAL HUB and 2-VOCAL DONGLE — 24-Month Warranty

The VOCAL HUB and 2-VOCAL DONGLE each carry a 24-month warranty.

IPEVO VC-A10 — 24-Month Warranty

The IPEVO VC-A10 and its listed Vurbo.ai bundles carry 24-month warranties.

IPEVO VC-Z4K and VC-B4K — 24-Month Warranty

The white and black versions of the following products carry 24-month warranties:

• VC-Z4K
• VC-B4K

IPEVO Camera Stands, Clamp and Mounts — 24-Month Warranty

The following accessories carry 24-month warranties:

• IPEVO Camera Clamp
• IPEVO Camera Stand Lite
• IPEVO Camera Stand
• VC-Z4K Wall Mount
• VC-Z4K Ceiling Mount

IPEVO ENSEMBLE, QUARTET and DUET — 24-Month Warranty

The following video-conferencing systems carry 24-month warranties:

• IPEVO ENSEMBLE, with or without bag and charger
• IPEVO QUARTET, with or without bag and charger
• IPEVO DUET

Object Camera Warranties

The following object-camera products carry 24-month warranties:

• MP-8M Standard Pack
• MP-8M Five-Piece Set
• MP-8M Full Pack
• IPEVO P2V ULTRA
• IPEVO P2V ULTRA Full Pack Lite
• IPEVO P2V ULTRA Full Pack

Communication Tool Warranties

The following communication tools carry 24-month warranties:

• IPEVO Uplift Magnetic
• IPEVO Uplift
• IPEVO Mirror-Cam
• IPEVO Cast

Document Scanner Warranties

IPEVO document-scanner bundles can contain components with different warranty periods.

V4K-S Document Scanner Bundles

For V4K-S bundles:

• V4K camera: 36 months
• Scanner Pad: 24 months

This applies to the listed Global, United States and Taiwan configurations.

V4K ULTRA-S Document Scanner

For the listed V4K ULTRA-S United States bundle:

• V4K ULTRA camera: 36 months
• Scanner Pad: 24 months

DO-CAM-S Document Scanner

For DO-CAM-S bundles:

• DO-CAM camera: 36 months
• Scanner Pad: 24 months

VZ-R-S and VZ-R ULTRA-S Document Scanners

For these scanner bundles:

• VZ-R or listed primary camera: 36 months
• Scanner Mat: 24 months

Scanner Pads, Mats and Scanner Kits — 24-Month Warranty

Separately listed IPEVO scanner pads, scanner mats and document-scanner kits carry 24-month warranties.

AI Device Warranties

IPEVO’s listed AI devices carry 24-month warranties.

These include:

• AI Wireless Mic Duo
• VOCAL with Vurbo.ai packages
• VC-A10 with Vurbo.ai packages
• VOCAL Wearable
• VurboCam 4K
• VOCAL Transcriber configurations

Vurbo.ai License Requirements for Returns

For a product that includes a Vurbo.ai license card, the customer must return the product with the unused license card.

When the license card has already been used, the customer must provide:

• The Vurbo.ai software license code
• The email address associated with the Vurbo.ai account

IPEVO states that the product cannot be returned without the required license card or account information. IPEVO also states that it will delete the account details after processing and will not use them for another purpose.

Battery Warranty

All embedded batteries and rechargeable batteries carry a separate 24-month warranty.

Battery life varies according to:

• Product settings
• Charging practices
• Frequency of use
• Storage conditions
• Operating environment
• Normal battery aging

A battery’s natural loss of capacity over time may be evaluated differently from a qualifying battery defect.

Summary of IPEVO Warranty Periods

The warranty period begins on the date of delivery following the original retail purchase. The exact product and model number should be verified against IPEVO’s current warranty schedule.

Authorized-Retailer Requirement

The IPEVO product must have been purchased from an authorized retailer to qualify under the published limited warranty.

Customers purchasing through D&D Learning Spaces should retain the original invoice as evidence of:

• The authorized sales channel
• Original retail purchase
• Product model
• Purchase date
• Warranty eligibility

Products purchased from an unauthorized reseller, liquidation source or unknown third party may not qualify.

Proper Installation, Use and Maintenance

IPEVO products must be installed, used, handled, stored and tested according to the product manual and other instructions supplied by IPEVO.

Customers should:

• Use approved cables and power adapters
• Use the product within its stated environmental limits
• Protect ports from excessive force
• Avoid liquid exposure
• Avoid dropping or striking the device
• Store the product in an appropriate indoor environment
• Keep camera hinges and joints free from excessive force
• Avoid unsupported modifications
• Install mounts and stands correctly
• Use compatible operating systems and software
• Complete recommended firmware and software updates when appropriate

Damage caused by failure to follow the product documentation may not qualify for coverage.

Electrical and Network Damage

IPEVO excludes damage caused by breakdowns, fluctuations or interruptions in:

• Electrical power
• Telecommunications networks

Customers should use suitable power connections and appropriate surge protection where practical.

Damage caused by:

• Power surges
• Voltage fluctuations
• Improper power adapters
• Unsupported USB power sources
• Network interruptions
• Third-party electrical equipment

may not qualify as a defect in the IPEVO product.

Heat, Humidity and Moisture

Damage associated with heat, humidity, moisture or unsuitable environmental conditions is excluded.

IPEVO products should be protected from:

• Standing water
• Liquid spills
• Condensation
• Excessive humidity
• Direct outdoor exposure
• Excessive heat
• Storage in vehicles or uncontrolled rooms
• Blocked ventilation
• Rapid temperature changes

IPEVO’s warranty refers to an ordinary operating-temperature range of approximately 32°F to 113°F, although the exact operating and storage requirements for the specific product manual should govern.

Software Coverage

IPEVO’s warranty generally excludes software except for software incorporated into the product or supplied by IPEVO when that software is necessary for the product’s operation.

The warranty does not guarantee that:

• Every third-party application will remain compatible
• A particular operating system will continue supporting the product
• Network-based services will always remain available
• Software will function without interruption
• Data or settings will be preserved during repair or replacement

Customers should back up any relevant settings, files or account information before returning a device.

Cosmetic Damage and Normal Wear

IPEVO does not cover ordinary wear or cosmetic damage, including:

• Scratches
• Dings
• Dents
• Surface marks
• Broken plastic around connection ports
• Appearance changes caused by regular handling

A cosmetic condition may be excluded even when the product remains usable.

A failure affecting the product’s intended function may be evaluated differently, but IPEVO makes the final determination.

Thirty-Day Money-Back Guarantee

IPEVO also provides a 30-day money-back guarantee to the original purchaser.

To qualify, the product must be returned:

• Within 30 days of the original purchase date
• In its original condition
• In the original packaging
• With every in-box component and accessory
• With a copy of the original bill of sale, receipt or invoice
• Using IPEVO’s required return process

The original purchaser is responsible for return shipping. Original shipping charges are not refunded.

Money-Back Guarantee Fees

IPEVO’s published policy states that returns under the 30-day guarantee are subject to:

• A $7 restocking fee per product
• An additional $13 shipping deduction per product when the product was originally purchased from IPEVO with free shipping

These amounts are deducted from the refund.

The return must be sent using a signature-required shipping service, such as FedEx or UPS.

IPEVO states that an accepted refund is generally processed within four weeks after the returned product is received.

The 30-day money-back guarantee is a direct-return policy for the original purchaser and should not be confused with a warranty claim through D&D Learning Spaces.

Warranty Claim Process

To make a warranty claim, the customer must notify IPEVO during the applicable warranty period and describe the reported failure.

Before returning anything, the customer must obtain:

• An approved Return Merchandise Authorization number
• IPEVO’s shipping instructions

The product must then be returned with:

• The required in-box components and accessories
• The original bill of sale, receipt or invoice
• Any other information requested by IPEVO

IPEVO may instruct the customer to return only the defective accessory rather than the complete product.

Return Shipping Responsibility

For an eligible warranty claim:

• The customer pays to ship the defective product or accessory to IPEVO
• IPEVO pays to ship the repaired or replacement product back to the customer

The customer assumes the risk of loss or damage during the shipment to IPEVO. Appropriate packing and trackable shipping are therefore important.

When a product is determined not to be covered, the customer is responsible for all return, inspection and shipping costs.

Warranty-Service Timing

IPEVO states that accepted warranty service will be performed within 14 days after it receives the product.

This time refers to IPEVO’s warranty-service process after receipt and acceptance of the returned item. It does not necessarily include:

• Shipping time to IPEVO
• Shipping time back to the customer
• Delays caused by incomplete documentation
• Delays caused by missing accessories
• Time required to obtain the RMA
• Product-availability delays

What Will IPEVO Do for an Approved Claim?

For an approved product claim, IPEVO may:

• Repair the product
• Replace the product
• Replace the affected component
• Supply a new or refurbished replacement
• Provide a reasonably equivalent product of similar function
• Refund the original amount paid, excluding shipping

For an approved claim involving an IPEVO-branded in-box accessory, IPEVO may repair or replace the accessory.

These remedies are the customer’s sole remedies under the published limited warranty.

Limitation of Liability

IPEVO limits its total cumulative liability to the amount originally paid by the original purchaser for the product, to the extent permitted by law.

The warranty also excludes responsibility for certain indirect losses, including:

• Consequential damages
• Incidental damages
• Exemplary damages
• Punitive damages
• Special damages
• Lost data
• Lost revenue
• Lost profits
• Damage to buildings, wiring, fixtures or peripheral equipment
• Property damage
• Injury or death

Some jurisdictions do not allow every limitation, so customers may have additional legal rights depending on state or local law.

Warranty Authorization Requirements

Customers should not ship an IPEVO product or accessory without first receiving an RMA number and return instructions.

Before authorization, customers should not:

• Open or alter the product
• Attempt an internal repair
• Replace parts with non-IPEVO components
• Dispose of the product
• Remove labels or serial numbers
• Ship it without the requested accessories
• Send it to an unconfirmed address
• Incur unauthorized repair expenses

Failure to follow the warranty process can make a claim ineligible.

Warranty Claim Requirements

An IPEVO warranty claim should include:

• The original D&D Learning Spaces invoice
• The purchase-order number
• The product name
• The model number
• The serial number, when applicable
• The original purchase date
• The delivery date
• A copy of the bill of sale, receipt or invoice
• A detailed description of the problem
• The date the issue was discovered
• Photographs of the complete product
• Close-up photographs of damage when visible
• A video demonstrating the fault when helpful
• Information about connected computers and accessories
• Information about the power source
• Information about the operating system and IPEVO software
• Troubleshooting steps already completed
• All required in-box components and accessories
• Vurbo.ai license information when applicable
• The RMA number before return shipment

Filing an IPEVO Warranty Claim Through D&D Learning Spaces

Customers who purchased IPEVO products through D&D Learning Spaces should contact us for assistance with a potential warranty claim.

Please be prepared to provide:

• The original D&D Learning Spaces order or invoice number
• The purchase-order number
• The purchasing school, district or organization
• The IPEVO product name
• The exact model number
• The serial number, when available
• The purchase and delivery dates
• A detailed description of the issue
• The date the issue was discovered
• A photograph of the complete product
• Close-up photographs of the affected area
• A short video showing the malfunction when applicable
• Information about the computer, operating system or display connected to the product
• Information about cables, adapters and power
• The version of any IPEVO software being used
• Troubleshooting steps already attempted
• Information about prior repair or modification
• Confirmation that the original packaging and accessories remain available
• Vurbo.ai license information when applicable

D&D Learning Spaces can help:

• Confirm the applicable 24- or 36-month warranty period
• Verify the exact product model
• Gather proof of purchase
• Distinguish a hardware defect from a software or compatibility issue
• Coordinate troubleshooting
• Assist with the RMA process
• Confirm which accessories must be returned
• Help document the product condition before shipment

Customers should not independently open, modify, repair, dispose of or return the product before IPEVO has reviewed the issue and provided an RMA number and shipping instructions.

Final decisions regarding warranty eligibility and whether to repair, replace or refund a product are made by IPEVO under its published warranty terms.

Warranty notice: This page is a customer-friendly summary of IPEVO’s United States Limited Warranty and Refund Policy. It does not replace, extend or modify IPEVO’s official warranty. Coverage is subject to the exact product and model, delivery date, authorized-retailer requirement, warranty exclusions, proof-of-purchase requirements and RMA procedures. The official IPEVO warranty applicable to the product will govern any claim.