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Humanscale Limited Warranty Summary

D&D Learning Spaces is an authorized Humanscale dealer. Humanscale provides limited warranty protection for its ergonomic seating, monitor arms, sit-stand workstations, keyboard systems, lighting, technology accessories and other workplace products.

Warranty periods vary by product and component. Many Humanscale seating and ergonomic accessory products carry warranties of 10 or 15 years, while upholstery, cushions, electrical products, mats and selected accessories have shorter coverage periods.

What Does Humanscale’s Limited Warranty Mean?

Humanscale warrants that its products will be in good working order when received and will remain free from qualifying defects in materials and workmanship for the applicable warranty period.

For customers, this means that Humanscale may repair or replace a covered product or component if it fails during the warranty period because of a qualifying manufacturing or material defect.

Humanscale warranties are available only to the original customer and are non-transferable. To qualify, the product must have been purchased directly from Humanscale or through an authorized third-party vendor, such as D&D Learning Spaces.

A limited warranty does not mean that every part of a Humanscale product is covered for the same length of time. For example, the structural portion of a chair may carry a 15-year warranty, while its fabric, cushions, arm pads, casters and wood components are covered for five years.

Who Is Covered?

Humanscale’s warranty applies to the original customer who purchased the product directly from Humanscale or through an authorized seller.

The warranty does not transfer when the product is:

• Resold
• Donated
• Transferred to another organization
• Given to a subsequent owner

Customers should retain their original D&D Learning Spaces invoice, purchase-order number and product information in case warranty service is required.

What Is Covered?

Humanscale’s warranty covers qualifying defects in:

• Original materials
• Product construction
• Manufacturing
• Workmanship
• Covered mechanical components
• Covered electrical components
• Product parts listed within the applicable warranty category

The product must be installed, operated and maintained according to Humanscale’s instructions and used for its intended purpose.

If Humanscale determines that a product or part is defective under the warranty, it may, at its option:

• Repair the defective product or part
• Replace the defective product or part
• Provide the same or a comparable replacement

A repair or replacement does not restart or extend the original warranty period.

What Is Not Covered?

Humanscale’s warranty does not cover damage or failure caused by:

• Normal wear and tear
• Accidents
• Neglect
• Product abuse
• Misuse
• Improper installation
• Improper operation
• Failure to follow installation instructions
• Failure to use the product as intended
• Unauthorized service or maintenance
• Unauthorized modifications or tampering
• Owner alterations
• Freight or carrier damage
• Damage caused while moving the product from one location to another
• Acts of God
• Electrical power problems
• Use of parts not supplied by Humanscale
• Failure to perform preventive maintenance
• Damage caused by third-party peripheral equipment

Humanscale also excludes injury or damage associated with installing or using a product in a manner that does not comply with its installation instructions, product literature or operating requirements.

Product-Specific Warranty Periods

Humanscale assigns separate warranty periods to different product groups, models, components and accessories.

Seating Structural Components — Up to 15 Years

Most Humanscale seating products carry a 15-year warranty, excluding fabric, cushions, arm pads, casters and wood components.

This category generally applies to qualifying structural, mechanical and manufactured chair components unless a specific model has a different warranty period.

Chair Fabrics, Cushions, Arm Pads, Casters and Wood — Five-Year Warranty

The following seating materials and components carry a five-year warranty:

• Fabric
• Seat and back cushions
• Arm pads
• Casters
• Wood components

The five-year warranty applies even when the remaining structural portion of the chair has a longer warranty.

Normal fabric wear, staining, fading, cushion compression and deterioration caused by use or improper maintenance are not considered manufacturing defects.

Sedeo Stool — 15-Year Warranty

The Humanscale Sedeo Stool carries a 15-year warranty, subject to Humanscale’s general exclusions and limitations.

World LM Task Chair — 12-Year Warranty

The World LM Task Chair carries a 12-year warranty.

Fabric, cushions, arm pads, casters and wood components remain subject to the separate five-year component warranty where applicable.

Summa Chair — 10-Year Warranty

The Summa chair carries a 10-year warranty, excluding:

• Fabric
• Cushions
• Arm pads
• Casters
• Wood components

Those excluded materials and components are covered under the applicable five-year seating-component warranty.

Diffrient Lounge — Five-Year Warranty

The Diffrient Lounge carries a five-year warranty.

Coverage applies to qualifying defects in materials and workmanship under normal use and remains subject to Humanscale’s exclusions and limitations.

Ballo Stool — Three-Year Warranty

The Ballo Stool carries a three-year warranty.

Humanscale identifies Ballo as an exercise chair designed for dynamic seating and frequent movement rather than as a conventional office task chair. Humanscale states that Ballo has not passed the BIFMA or European EN standards that apply to office seating. Customers should follow all Ballo operating instructions.

Monitor Arms and Technology Tools

M2 Pro and M8 Pro Monitor Arms — 15-Year Warranty

The following monitor-arm products carry a 15-year warranty:

• M2 Pro
• M8 Pro
• M/Flex for M2 Pro
• M/Flex for M8 Pro

Coverage applies to qualifying defects in the original monitor-arm materials and components. The monitor arm must be installed and used within its published monitor-size and weight requirements.

M2.1 and M8.1 Monitor Arms — 15-Year Warranty

The following monitor-arm products also carry a 15-year warranty:

• M2.1
• M8.1
• M/Flex for M2.1
• M/Flex for M8.1

Damage caused by improper installation, overloading, unauthorized alterations or misuse is excluded.

M10 Monitor Arms — 10-Year Warranty

The following products carry a 10-year warranty:

• M10
• M/Flex for M10

The warranty applies to qualifying defects in materials and workmanship during the applicable coverage period.

M/Connect and M/Connect 2 — Three-Year Warranty

The following integrated docking and technology products carry a three-year warranty:

• M/Connect
• M/Connect 2

Damage caused by electrical problems, unsupported peripheral devices, improper power supplies or unauthorized service is excluded.

M/Power — Three-Year Warranty

The Humanscale M/Power product carries a three-year warranty against qualifying defects in materials and workmanship.

Sit-Stand Workstation Warranties

Float Table, Float Gather, Float Micro and Float Mini — Five-Year Warranty

The mechanical components of the following products carry a five-year warranty:

• Float Table
• Float Gather
• Float Micro
• Float Mini

Modifying or tampering with any portion of a Float or eFloat base voids the warranty.

eFloat Next, eFloat Go 1.0 and eFloat Quattro — 10-Year Warranty

The following height-adjustable tables carry a 10-year warranty:

• eFloat Next
• eFloat Go 1.0
• eFloat Quattro

Coverage applies to qualifying defects under proper installation, operation and maintenance. Unauthorized modification of the base voids the warranty.

eFloat Go 2.0, eFloat Lite, eFloat Flex and eFloat One — Five-Year Warranty

The following height-adjustable products carry a five-year warranty:

• eFloat Go 2.0
• eFloat Lite
• eFloat Flex
• eFloat One

The warranty applies to covered original components and remains subject to the product’s load limits, installation requirements and operating instructions.

QuickStand Products — Five-Year Warranty

The following QuickStand products carry a five-year warranty:

• QuickStand
• QuickStand Lite
• QuickStand Eco
• QuickStand Underdesk

Damage caused by improper installation, overloading, misuse or unauthorized modification is excluded.

Float Tables With Third-Party Work Surfaces

When Humanscale supplies both the Float base and the work surface, the warranty applies to both the base and the supplied work surface.

When a third-party work surface is installed, the Humanscale warranty applies only to the Float base, provided that the work surface:

• Is no more than 36 inches deep
• Is no more than 72 inches wide
• Keeps the total load, including the work surface, within 130 pounds for the standard base
• Keeps the total load, including the work surface, within 160 pounds for the heavy-duty base

Using an unsupported or overweight third-party work surface may affect warranty coverage.

Separation Panels — Five-Year Warranty

Humanscale separation panels carry a five-year warranty against qualifying defects in materials and workmanship.

Normal surface wear, damage caused by improper installation and alterations made after delivery are excluded.

Lighting — 10-Year Warranty

The following Humanscale lighting families carry a 10-year warranty:

• Element
• Horizon
• Infinity
• Nova Series

Coverage applies to qualifying defects in the original light and its covered components.

Damage caused by power fluctuations, an improper power supply, environmental exposure or installation that does not comply with applicable instructions and electrical requirements may be excluded.

Keyboard Systems

Keyboard Trays — 15-Year Warranty

Humanscale keyboard trays carry a 15-year warranty against qualifying defects in materials and workmanship.

Corner Sleeves — 15-Year Warranty

Keyboard-system corner sleeves carry a 15-year warranty.

Palm Rests and Mouse Pads — Five-Year Warranty

Palm rests and mouse pads carry a five-year warranty.

Normal surface wear, staining, compression and deterioration through ordinary use are not covered.

Other Keyboard-Tray Accessories — 15-Year Warranty

All other covered keyboard-tray accessories carry a 15-year warranty, unless Humanscale specifies a different term.

Foot Rockers and Floor Mats

Foot Rockers — 15-Year Warranty

Humanscale foot rockers carry a 15-year warranty against qualifying defects in materials and workmanship.

Monarch Mat — Three-Year Warranty

The Humanscale Monarch Mat carries a three-year warranty.

Normal surface wear, cuts, punctures, damage from unsuitable flooring conditions or misuse may not qualify for coverage.

Laptop and Technology Holders

Laptop Holder — 15-Year Warranty

The Humanscale Laptop Holder carries a 15-year warranty.

Tech Tray — 15-Year Warranty

The Humanscale Tech Tray carries a 15-year warranty against qualifying defects in materials and workmanship.

NeatSuite Products

NeatLinks and NeatTech — Five-Year Warranty

The following cable-management products carry a five-year warranty:

• NeatLinks
• NeatTech

Coverage applies to qualifying defects in their original materials and construction.

NeatHub Products — Three-Year Warranty

The following products carry a three-year warranty:

• NeatHub
• NeatHub Charging Station
• NeatHub USB Charging Station
• NeatHub USB Charging Station Duo

Damage caused by electrical power problems, incompatible peripherals or unauthorized service may be excluded.

NeatCharge — One-Year Warranty

The Humanscale NeatCharge carries a one-year warranty.

Coverage applies to qualifying defects in the original product and does not include damage caused by incompatible devices, electrical issues, misuse or improper installation.

NeatUp — Five-Year Warranty

The Humanscale NeatUp carries a five-year warranty.

Desk Accessories

Pro Click Mouse — Two-Year Warranty

The Humanscale Pro Click Mouse carries a two-year warranty against qualifying defects in materials and workmanship.

CPU and Thin-Client Holders

CPU Holder and Thin Client Holder — 15-Year Warranty

The following products carry a 15-year warranty:

• CPU Holder
• Thin Client Holder

The holder must be properly installed and used within the stated equipment-size and weight requirements.

Summary of Humanscale Warranty Periods

Product, model or component	Warranty period
Most seating, excluding fabric, cushions, arm pads, casters and wood	15 years
Sedeo Stool	15 years
World LM Task Chair	12 years
Summa chair structure and covered components	10 years
Diffrient Lounge	5 years
Fabric, cushions, arm pads, casters and wood	5 years
Ballo Stool	3 years
M2 Pro, M8 Pro and compatible M/Flex systems	15 years
M2.1, M8.1 and compatible M/Flex systems	15 years
M10 and M/Flex for M10	10 years
M/Connect, M/Connect 2 and M/Power	3 years
Float Table, Float Gather, Float Micro and Float Mini mechanical components	5 years
eFloat Next, eFloat Go 1.0 and eFloat Quattro	10 years
eFloat Go 2.0, eFloat Lite, eFloat Flex and eFloat One	5 years
QuickStand products	5 years
Separation panels	5 years
Element, Horizon, Infinity and Nova lighting	10 years
Keyboard trays and corner sleeves	15 years
Palm rests and mouse pads	5 years
Other keyboard-tray accessories	15 years
Foot rockers	15 years
Monarch Mat	3 years
Laptop Holder and Tech Tray	15 years
NeatLinks and NeatTech	5 years
NeatHub products	3 years
NeatCharge	1 year
NeatUp	5 years
Pro Click Mouse	2 years
CPU Holder and Thin Client Holder	15 years

Products listed in Humanscale’s current price guides but not identified in the published warranty table should be reviewed individually with Humanscale before a specific warranty period is represented to the customer.

Upholstery, Foam and Leather Limitations

Humanscale chair fabric, cushions, arm pads, casters and wood components carry five-year warranties.

The warranty does not cover ordinary changes caused by use, cleaning, aging or environmental exposure.

Examples may include:

• Normal fabric wear
• Staining
• Fading
• Cushion compression
• Surface abrasion
• Cuts or punctures
• Damage caused by improper cleaning
• Normal wear to arm pads
• Normal caster wear

Natural Leather Characteristics

Humanscale states that genuine leather naturally may contain:

• Growth marks
• Horn scratches
• Small healed scars
• Veins
• Irregular grain
• Variations in color
• Natural wrinkles

These characteristics are considered normal features of genuine leather and are not covered as defects.

Proper Installation, Use and Maintenance

Humanscale products must be installed and used according to the applicable:

• Installation manuals
• Instruction sheets
• Product literature
• Weight limits
• Equipment-size limits
• Electrical requirements
• Intended-use guidelines

Warranty coverage may be denied when damage results from:

• Improper assembly
• Unauthorized repairs
• Unauthorized modifications
• Failure to perform preventive maintenance
• Use of unsupported parts
• Use of incompatible peripheral devices
• Improper electrical connections
• Product overloading

Customers should consult D&D Learning Spaces before modifying, relocating or repairing a Humanscale product when there is concern that the work could affect warranty coverage.

Freight and Delivery Damage

Freight and delivery damage are not covered by Humanscale’s standard product warranty. They are handled under separate delivery-claim procedures.

Humanscale currently requires delivery issues to be reported within the following time limits:

• Visible external damage: within 24 hours
• Delivery shortage: within three calendar days
• Concealed damage or loss: within five calendar days

Visible damage should be described on the delivery receipt when the shipment is accepted. Concealed-damage merchandise should be retained in its original packaging while the claim is reviewed.

Customers should retain:

• Shipping cartons
• Interior packaging
• Shipping labels
• Delivery receipts
• Photographs of the packaging
• Photographs of the damaged product
• Product and order information

Delivery damage should be reported to D&D Learning Spaces immediately so that the appropriate freight-claim procedure can be followed.

What Will Humanscale Do for an Approved Claim?

If Humanscale determines that a product or part is covered under the applicable warranty, it may, at its option:

• Repair the defective product
• Repair the defective component
• Replace the defective product
• Replace the defective component
• Provide the same or a comparable replacement product or part

Humanscale determines whether repair or replacement is appropriate.

Repairing or replacing a product does not restart, renew or extend the original warranty period.

Warranty Service and Property Preparation

When Humanscale provides repair or installation services, the customer is responsible for preparing the work area.

Humanscale requires:

• Valuables to be removed from the service area
• Animals to be removed from the service area
• The workspace to be accessible to the technician

Humanscale states that it is not responsible for damage to property associated with providing repair services.

Return Authorization Requirements

Products should not be returned to Humanscale without prior authorization.

Humanscale’s standard return terms state that:

• A return must be requested through Humanscale Support
• Proof of purchase is required
• An approved Return Authorization is required
• Return Authorizations expire 60 days after they are issued
• Products sent without authorization will not be accepted

Warranty returns and ordinary product returns are separate processes. Customers should contact D&D Learning Spaces before shipping any Humanscale product or component.

Filing a Humanscale Warranty Claim Through D&D Learning Spaces

Customers who purchased Humanscale products through D&D Learning Spaces should contact us for assistance with a potential warranty claim.

Please be prepared to provide:

• The original D&D Learning Spaces order or invoice number
• The original Humanscale order number or purchase-order number
• The name of the purchasing school, district or organization
• The Humanscale product name
• The model or item number
• The original purchase or delivery date
• A detailed description of the problem
• A photograph of the complete product
• Close-up photographs of the defective or damaged area
• Photographs of product identification labels
• Information about how the product was installed
• Information about how the product has been used
• Information about any previous service or modifications
• Packaging photographs when freight damage is involved

Humanscale requires the original Humanscale order number or purchase-order number when a warranty request is submitted.

D&D Learning Spaces can help organize the required documentation and coordinate the warranty request with Humanscale. Customers should not independently repair, modify or return the product before the claim has been reviewed.

Final decisions regarding warranty eligibility and the appropriate repair or replacement are made by Humanscale under its published warranty terms.

Warranty notice: This page is a customer-friendly summary of Humanscale’s published commercial warranty terms. It does not replace, extend or modify the manufacturer’s official warranty. Warranty coverage is subject to Humanscale’s complete terms, product specifications, exclusions, limitations and claims procedures. Humanscale states that its limited warranty may be changed without notice. The official warranty applicable to the product and purchase date will govern any claim.