Ergotron Limited Product Warranty Summary

D&D Learning Spaces is an authorized dealer for Ergotron products. Ergotron manufactures monitor arms, display mounts, mobile desks, sit-stand workstations, classroom charging systems, medical carts, powered workstations, battery systems and related ergonomic technology-support products.

Ergotron does not use one universal warranty period for every product. Coverage varies by product family and component and ranges from 90 days to 15 years.

Current published coverage includes:

• 15 years for TRACE monitor-mount products
• 10 years for selected monitor arms, mobile desks and sit-stand workstations
• Five years for many standard Ergotron products and selected components
• Limited-lifetime coverage for the frames of Zip and YES charging systems
• Shorter product-specific coverage for batteries, cables, electronics and other components

Unless otherwise stated, the warranty begins on the date of purchase or the date of delivery, whichever is later.

What Does Ergotron’s Limited Warranty Mean?

Ergotron warrants that covered products will remain free from defects in materials and workmanship during the warranty period assigned to the product category.

For customers, this means that Ergotron may repair or replace a covered product if it develops a qualifying defect during normal and intended use.

When repair or replacement is unavailable or not commercially practical, Ergotron may refund the product’s purchase price.

Ergotron determines:

• Whether the reported condition is a covered defect
• Whether repair or replacement is appropriate
• Whether a functionally equivalent replacement will be provided
• Whether a refund is appropriate
• Which costs, if any, are authorized

Any costs connected with a warranty repair or replacement must receive Ergotron’s advance approval.

A limited warranty does not guarantee that a product will remain free from ordinary wear, cosmetic changes or maintenance needs. Coverage applies to qualifying defects in original materials or workmanship.

Who Is Covered?

Ergotron’s limited warranty applies only to the original end consumer.

The warranty is non-transferable. It does not automatically pass to another owner when a product is:

• Sold
• Donated
• Transferred to another school or organization
• Purchased secondhand
• Acquired from a liquidation or surplus source

For purchases in the United States, the product must have been purchased from:

• Ergotron directly
• An authorized Ergotron distributor
• An authorized Ergotron reseller
• An authorized Ergotron representative

Ergotron reserves the right to reject claims involving products purchased from unauthorized sellers, including unauthorized websites and online marketplace storefronts.

Customers should retain:

• The original D&D Learning Spaces invoice
• The purchase-order number
• The Ergotron product name
• The product model or part number
• The serial number, when applicable
• The purchase date
• The delivery date
• Installation records
• Maintenance records
• Photographs of the product
• Records of prior repairs or replacements

What Is Covered?

Ergotron’s warranty covers qualifying defects in:

• Original materials
• Manufacturing
• Workmanship
• Structural product components
• Product-specific mechanical components
• Product-specific electrical components
• Product-specific batteries
• Product-specific cables and power modules
• Other original Ergotron components during their stated warranty periods

The exact coverage depends on the product category and component involved.

For example, one product may have:

• A 10-year structural warranty
• A five-year battery defect warranty
• A three-year battery-capacity warranty
• A two-year power-module warranty
• A one-year electronics warranty

Customers should therefore identify the exact component rather than assuming that every part receives the longest warranty assigned to the overall product.

What Is Not Covered?

Ergotron’s limited warranty does not cover damage, deterioration or failure caused by:

• Normal wear and tear
• Product abuse
• Product modification
• Failure to follow product instructions
• Improper operation
• Unauthorized service
• Unauthorized repair
• Improper maintenance
• Failure to perform preventive maintenance
• Misuse
• Negligence
• Acts of God
• Electrical-power problems
• Parts or components not supplied by Ergotron
• External peripherals
• External accessories
• Third-party software
• Improper shipment
• Improper installation
• Use outside the product’s intended application

Ergotron is not responsible for damage, injury or loss caused by failure to follow its installation manuals, supplemental assembly instructions, technical bulletins or product literature.

Product-Specific Warranty Periods

Ergotron assigns different warranties to monitor mounts, charging systems, mobile desks, workstations, powered carts and batteries.

Monitor-Mount Warranties

TRACE Monitor-Mount Products — 15-Year Warranty

All Ergotron TRACE products carry a 15-year limited warranty.

Coverage applies to qualifying defects in materials and workmanship under normal intended use.

The warranty does not cover damage caused by:

• Overloading the arm
• Attaching an unsupported display
• Improper installation
• Improper adjustment
• Forcing the arm
• Unauthorized modification
• Use of non-Ergotron mounting parts
• Accidental impact
• Normal wear

HX Monitor-Mount Products — 10-Year Warranty

All Ergotron HX products carry a 10-year limited warranty.

Customers should confirm that:

• The monitor weight is within the supported range
• The display configuration is approved
• The desk or wall surface is structurally suitable
• The correct hardware is used
• The arm is adjusted according to Ergotron’s instructions

LX, MXV and MX Monitor Arms — 10-Year Warranty

Ergotron provides a 10-year warranty on LX, MXV and MX monitor arms purchased on or after August 1, 2014.

Products purchased before that date may be governed by an earlier warranty policy.

NX Monitor-Mount Products — Five-Year Warranty

Ergotron NX products carry a five-year limited warranty.

Neo-Flex Products — Three-Year Warranty

All Ergotron Neo-Flex products carry a three-year limited warranty.

Zip and YES Charging-System Warranties

Ergotron’s Zip and YES charging systems contain structural, mechanical, electrical and cable components with different warranty periods.

Charging-System Frames — Limited Lifetime Warranty

Zip and YES charging-system frames carry a limited lifetime warranty for defects in materials and workmanship.

“Lifetime” means for as long as the original end user owns the product.

The warranty:

• Applies to the original end user
• Is non-transferable
• Applies to qualifying frame defects
• Does not cover normal wear, misuse or modification
• Ends when the original end user no longer owns the product

Mechanical Components — Five-Year Warranty

Mechanical components carry a five-year warranty.

Examples include:

• Casters
• Hinges
• Doors
• Handles
• Locks and padlocks
• Dividers
• Shelves
• Associated fasteners

Electrical Components — Three-Year Warranty

Electrical components carry a three-year warranty.

Examples include:

• Timer modules
• Controllers
• Electrical outlets
• Switches
• Power buttons
• Fans

Cables — One-Year Warranty

Power cables, Ethernet cables and similar cables carry a one-year warranty.

Mosaic Cart Warranty

Integrated Mosaic LiFe Battery Capacity — Three Years

Integrated lithium iron phosphate batteries in Mosaic carts carry a three-year capacity warranty.

The batteries are warranted to maintain at least 70 percent of their rated charging capacity for three years.

Battery health must be assessed through:

• The cart’s touch display and system settings; or
• RhythmConnect Fleet Control when the customer has an active subscription

Integrated Mosaic LiFe Battery Defects — Five Years

Integrated Mosaic LiFe batteries carry a five-year warranty against manufacturing defects.

Replacement batteries are excluded from this five-year integrated-battery provision.

The first three years are covered at 100 percent under the published terms.

StyleView Cart Warranties

StyleView carts contain multiple components with separate warranty periods.

Integrated StyleView LiFe Battery Capacity — Three Years

Integrated StyleView lithium iron phosphate batteries carry a three-year capacity warranty.

The batteries are warranted to maintain at least 70 percent of their rated charge capacity for three years.

To file a battery-capacity claim, the customer must use the StyleLink client application to confirm battery health.

Integrated StyleView LiFe Battery Defects — Five Years

Integrated StyleView LiFe batteries carry a five-year warranty against manufacturing defects.

This excludes StyleView replacement batteries.

The first three years are covered at 100 percent under the published warranty.

Integrated StyleView SLA Battery Capacity — 90 Days

Integrated sealed lead-acid batteries carry a 90-day capacity warranty.

This does not apply to StyleView replacement SLA batteries.

StyleView SLA Manufacturing Defects — Six Months

StyleView sealed lead-acid batteries carry a six-month warranty against manufacturing defects, unless a longer period is required by local law.

Both SLA batteries must be replaced at the same time according to the Ergotron user manual. Failure to replace both batteries together voids the battery warranty.

Warranty coverage is also void when StyleView SLA batteries are left unused for more than three consecutive months.

StyleView Electric Lift Motor and Switch — Three Years

The electric lift motor and switch carry a three-year warranty.

StyleView Electronic Components — One Year

Electronic components carry a one-year warranty.

Examples include:

• Auto-lock drawers
• Auto-lock systems
• Keyboard lights
• User interfaces
• Battery harnesses
• Cables from the user interface to the power module
• Touch-screen controllers
• Lights
• Drawer control boards
• Power-distribution units
• Base-control units

Consumables such as AA batteries are excluded.

Ergotron Power Modules and Coiled Power Cords — Two Years

Ergotron-branded power modules and coiled power cords carry a two-year warranty.

CareFit Cart Warranties

Integrated CareFit Pro LiFe Battery Capacity — Three Years

CareFit Pro batteries carry a three-year capacity warranty.

The batteries are warranted to:

• Maintain at least 80 percent of rated charge capacity for three years; or
• Meet the stated capacity-performance standard after 2,000 cycles

Integrated CareFit Pro LiFe Battery Defects — Five Years

Integrated CareFit Pro LiFe batteries carry a five-year warranty against manufacturing defects.

CareFit Pro replacement batteries are excluded from this integrated-battery provision.

CareFit Electronic Components — One Year

Electronic components carry a one-year warranty, including qualifying:

• Auto-lock drawers
• Auto-lock systems
• Keyboard lights
• User interfaces
• Battery harnesses
• Interface cables
• Touch-screen controllers
• Lights
• Drawer-control boards
• Power-distribution units
• Base-control units

Consumables such as AA batteries are excluded.

CareFit Power Modules and Coiled Power Cords — Two Years

Ergotron-branded power modules and coiled power cords carry a two-year warranty.

LifeKinnex Power-System Warranties

LifeKinnex is a portable power system designed for StyleView and CareFit carts.

LifeKinnex LiFe Battery Capacity — Three Years

LifeKinnex batteries carry a three-year capacity warranty.

The batteries are warranted to:

• Maintain at least 80 percent of rated capacity for three years; or
• Meet capacity-performance standards after 2,000 cycles

LifeKinnex Manufacturing Defects — Three Years

LifeKinnex batteries carry a three-year warranty against manufacturing defects.

LifeKinnex Smart Battery Dock and Four-Bay Charger — Two Years

The LifeKinnex Smart Battery Dock and four-bay charger carry a two-year warranty.

Office and Classroom Mobile-Desk Warranties

LearnFit Sit-Stand Desks — 10-Year Warranty

LearnFit Sit-Stand Desks carry a 10-year limited warranty.

Coverage applies to qualifying material and workmanship defects under normal classroom or workplace use.

Customers should follow the stated:

• Weight limits
• Height-adjustment instructions
• Caster and brake procedures
• Assembly requirements
• Cleaning and maintenance instructions

Ergotron Mobile Desk — 10-Year Warranty

The Ergotron Mobile Desk carries a 10-year limited warranty.

This excludes:

• WorkFit-C desks
• TeachWell desks

Those products carry the standard five-year warranty.

WorkFit-C — Five-Year Warranty

WorkFit-C desks carry a five-year limited warranty.

TeachWell Mobile Digital Workspace — Five-Year Warranty

TeachWell desks carry a five-year limited warranty.

Sit-Stand Workstation Warranties

WorkFit-Z Mini — Two-Year Warranty

The WorkFit-Z Mini carries a two-year limited warranty.

WorkFit Elevate — 10-Year Warranty

WorkFit Elevate carries a 10-year limited warranty.

JŪV Workstation — 10 Years on Most Components

Most JŪV components carry a 10-year warranty.

The JŪV worksurface carries a shorter one-year warranty.

OEM Products Resold by Ergotron

Original-equipment-manufacturer products resold by Ergotron are generally covered by the original manufacturer’s warranty—not Ergotron’s warranty—unless Ergotron states otherwise.

Customers should confirm whether a component is:

• Manufactured by Ergotron
• Resold by Ergotron
• Covered by an OEM warranty
• Covered by a separate component manufacturer

Examples may include certain:

• Displays
• Computers
• Batteries
• Electrical components
• Technology accessories
• Third-party peripherals

Ergotron’s product warranty should not be assumed to replace the OEM manufacturer’s warranty.

Summary of Ergotron Warranty Periods

Product or component	Warranty period
TRACE monitor-mount products	15 years
HX monitor-mount products	10 years
LX, MXV and MX monitor arms purchased on or after August 1, 2014	10 years
NX monitor-mount products	5 years
Neo-Flex products	3 years
Zip and YES charging-system frames	Limited lifetime
Zip and YES mechanical components	5 years
Zip and YES electrical components	3 years
Zip and YES cables	1 year
Integrated Mosaic LiFe battery capacity	3 years
Integrated Mosaic LiFe manufacturing defects	5 years
Integrated StyleView LiFe battery capacity	3 years
Integrated StyleView LiFe manufacturing defects	5 years
Integrated StyleView SLA battery capacity	90 days
StyleView SLA manufacturing defects	6 months
StyleView electric lift motor and switch	3 years
StyleView electronic components	1 year
StyleView power modules and coiled cords	2 years
Integrated CareFit Pro LiFe battery capacity	3 years or stated cycle standard
Integrated CareFit Pro LiFe manufacturing defects	5 years
CareFit electronic components	1 year
CareFit power modules and coiled cords	2 years
LifeKinnex battery capacity	3 years or stated cycle standard
LifeKinnex battery manufacturing defects	3 years
LifeKinnex Smart Battery Dock and four-bay charger	2 years
LearnFit Sit-Stand Desks	10 years
Ergotron Mobile Desk	10 years
WorkFit-C	5 years
TeachWell	5 years
WorkFit-Z Mini	2 years
WorkFit Elevate	10 years
JŪV most components	10 years
JŪV worksurface	1 year
Out-of-warranty repair	90 days after receipt
Consumables such as AA batteries	Not covered

The warranty begins on the purchase date or delivery date, whichever is later, unless another starting date is expressly stated.

Understanding Limited-Lifetime Coverage

Ergotron’s limited-lifetime warranty applies specifically to the frames of Zip and YES charging systems.

It does not mean that every component receives lifetime coverage.

The lifetime provision:

• Applies only to the original end user
• Continues only while the original end user owns the product
• Covers qualifying frame defects
• Does not transfer to another owner
• Does not include mechanical components
• Does not include electrical components
• Does not include cables
• Does not cover normal wear or misuse

The mechanical, electrical and cable components remain subject to their separate five-, three- and one-year terms.

Battery Capacity Versus Manufacturing-Defect Coverage

Ergotron distinguishes between:

• Battery-capacity performance; and
• Manufacturing defects

A battery-capacity warranty measures how much charge the battery can still hold during the stated period.

A manufacturing-defect warranty applies to a defect in the battery’s original construction or materials.

For example, an integrated StyleView LiFe battery may carry:

• Three years of capacity coverage; and
• Five years of manufacturing-defect coverage

This does not mean that all battery-performance changes are covered for five years.

Battery health may need to be confirmed using Ergotron software or the product’s onboard diagnostic system.

Battery Use and Preventive Maintenance

Battery warranties depend on proper charging, use and storage.

Customers should:

• Follow Ergotron charging instructions
• Keep powered carts connected as recommended
• Avoid deep or prolonged battery discharge
• Use approved chargers and power modules
• Keep ventilation openings clear
• Avoid excessive heat or cold
• Perform recommended battery-health checks
• Replace paired SLA batteries at the same time
• Avoid leaving SLA-powered carts unused for more than three consecutive months
• Maintain required fleet-management or monitoring software where applicable

Failure to perform preventive maintenance is excluded from warranty coverage.

Proper Installation and Intended Use

Ergotron products must be shipped, assembled, installed and used according to:

• Installation manuals
• Supplemental assembly instructions
• Technical bulletins
• Product literature
• Weight-capacity limits
• Display-size requirements
• Electrical requirements
• Mounting and structural requirements

Improper installation may cause:

• Monitor or display damage
• Product instability
• Failure of mounting hardware
• Damage to walls or work surfaces
• Electrical hazards
• Injury
• Loss of warranty coverage

Customers should use qualified installers when installing:

• Wall-mounted monitor arms
• Large display mounts
• Ceiling mounts
• Powered carts
• Electrical charging systems
• Mobile medical workstations
• Equipment requiring structural attachment

Monitor-Arm Weight and Display Compatibility

Monitor arms should be used only with displays that fall within the published:

• Weight range
• Screen-size range
• VESA-mounting pattern
• Configuration limits

Customers should not:

• Attach an overweight monitor
• Add unsupported accessories
• Use unapproved adapter brackets
• Force an arm that is not properly tensioned
• Modify the clamp or grommet mount
• Drill into the arm
• Use non-Ergotron structural components

Damage caused by an incompatible display or unsupported accessory may not qualify for warranty coverage.

Casters, Hinges and Mechanical Components

Mechanical components such as casters, hinges, doors and handles may have shorter warranty periods than the product frame.

Customers should:

• Inspect casters regularly
• Remove debris from caster wheels
• Use caster brakes appropriately
• Avoid striking thresholds at excessive speed
• Tighten loose hardware
• Avoid forcing doors or hinges
• Use handles rather than cables to move equipment
• Remove damaged products from service

Normal wheel wear, impact damage and damage caused by improper movement may not be covered.

Electrical Power and External Equipment

Ergotron excludes damage caused by electrical-power problems and external devices.

Examples include:

• Power surges
• Voltage fluctuations
• Improper wiring
• Ungrounded outlets
• Overloaded circuits
• Unsupported power adapters
• Third-party batteries
• Non-Ergotron charging components
• External peripherals
• Third-party accessories or software

Customers should use:

• Properly grounded receptacles
• Suitable surge protection
• Ergotron-approved power components
• Compatible peripherals
• Qualified electrical installers where required

Unauthorized Repairs and Modifications

Ergotron excludes damage caused by unauthorized service or repair.

Customers should not:

• Open electrical enclosures
• Repair circuit boards
• Modify internal wiring
• Weld or drill into structural components
• Substitute non-Ergotron parts
• Modify a battery system
• Replace paired batteries incorrectly
• Alter a monitor arm
• Change product controls or firmware without authorization
• Dispose of defective components before inspection

Customers should contact D&D Learning Spaces before arranging any repair or modification.

Extended Warranties

Ergotron offers purchasable extended-warranty options for selected products and services.

Extended warranties follow the same general terms, exclusions and conditions as Ergotron’s standard limited warranty.

Availability depends on:

• The product
• The service level
• The original warranty
• The purchase date
• The region
• Whether the extended coverage was purchased within the required period

An extended warranty should be documented on the D&D Learning Spaces quotation, invoice or Ergotron service agreement.

Freight and Delivery Damage

Freight and delivery damage are generally separate from a manufacturing-warranty claim.

Customers should inspect shipments immediately and retain:

• Cartons
• Pallets
• Foam and protective packaging
• Shipping labels
• Delivery receipts
• Bills of lading
• Photographs before unpacking
• Photographs of visible damage
• Photographs of concealed damage
• Product labels and serial numbers

Visible damage should be noted on the delivery receipt before it is signed.

D&D Learning Spaces should be notified promptly so the issue can be handled through the correct freight or delivery process.

What Will Ergotron Do for an Approved Claim?

When Ergotron determines that a product has a covered materials-or-workmanship defect, it may:

• Repair the product
• Replace the product
• Replace the affected component
• Supply a functionally equivalent product
• Refund the purchase price when replacement is unavailable and repair is not commercially practical or timely

Ergotron determines the appropriate remedy.

Costs associated with repair or replacement must receive Ergotron’s advance approval.

Return Material Authorization

A Return Material Authorization, commonly called an RMA, is required before a product is returned to Ergotron.

Customers should not ship equipment until Ergotron has provided:

• An RMA number
• The correct return address
• Packaging instructions
• Identification of the product or component to be returned
• Shipping instructions
• Any required documentation

Unauthorized returns may be refused or delayed.

Warranty Period After Repair or Replacement

Repairing or replacing a product under warranty does not restart or extend the original warranty period.

The repaired or replacement product remains covered for the remainder of the original warranty period.

Non-Warranty Repairs

Ergotron may accept products for repair outside warranty when Customer Care has issued a preapproved RMA.

For non-warranty repairs:

• The customer is responsible for labor
• The customer is responsible for freight
• A product-specific repair fee may apply
• The repaired product receives a 90-day warranty beginning when the customer receives it

When an out-of-warranty product is returned, Ergotron may offer the following options:

• Upgrade to a newer equivalent product at a similar suggested selling price
• Return the original product at the customer’s expense
• Dispose of the product after receiving a written request, subject to possible fees and local law

If Ergotron tests the returned product and finds no defect, the product will be returned and the customer will be responsible for freight.

Warranty Disclaimer and Limitation of Liability

To the greatest extent permitted by law, Ergotron excludes other express or implied warranties beyond those stated in its limited-warranty policy.

Ergotron does not guarantee that use of its products will be uninterrupted or error-free.

Ergotron excludes liability under the warranty for:

• Incidental damages
• Consequential damages
• Special damages
• Punitive damages

Ergotron’s warranty liability is limited to the amount paid by the end user for the product or service.

Some states or countries do not permit all limitations or exclusions, so customers may have additional legal rights.

Warranty Claim Requirements

An Ergotron warranty claim should include:

• The original D&D Learning Spaces invoice
• The purchase-order number
• The purchase date
• The delivery date
• The Ergotron product name
• The model or part number
• The serial number, when applicable
• A detailed description of the problem
• The date the condition was discovered
• A photograph of the complete product
• A photograph of the product label
• Close-up photographs of the affected component
• Installation information
• Product-use information
• Maintenance records
• Battery-health reports when applicable
• Software diagnostic results when applicable
• Photographs of power connections
• Details of connected displays or devices
• Information about prior repair or modification
• Freight documents when delivery damage is involved

A short video may also be helpful when the issue involves:

• Monitor-arm movement
• Height adjustment
• Casters
• Lift motors
• Charging
• Battery performance
• Electrical controls
• Doors, hinges or locks
• Workstation instability

Filing an Ergotron Warranty Claim Through D&D Learning Spaces

Customers who purchased Ergotron products through D&D Learning Spaces should contact us for assistance with a potential warranty claim.

Please be prepared to provide:

• The original D&D Learning Spaces order or invoice number
• The purchase-order number
• The purchasing school, district or organization
• The Ergotron product name
• The exact model or part number
• The serial number, when available
• The purchase and delivery dates
• A detailed description of the issue
• The date the problem was discovered
• A photograph of the complete product
• A clear photograph of the Ergotron label
• Close-up photographs of the reported defect
• Photographs or video showing the malfunction
• Information about attached displays or devices
• Information about product loading and configuration
• Battery-health or diagnostic information when applicable
• Information about power, cables and connected peripherals
• Installation and preventive-maintenance records
• Details of any previous repair or modification
• Freight and packaging documentation when delivery damage is involved

D&D Learning Spaces can help:

• Confirm the applicable warranty period
• Identify the correct product and component category
• Distinguish structural coverage from battery, cable or electronic coverage
• Verify purchase through an authorized sales channel
• Coordinate troubleshooting with Ergotron
• Obtain advance approval for warranty expenses
• Request an RMA number
• Coordinate repair or replacement procedures

Customers should not independently open, alter, repair, return or dispose of the product before Ergotron has reviewed the claim and provided instructions.

Final decisions regarding warranty eligibility and whether to repair, replace or refund a product are made by Ergotron under its published warranty terms.

Warranty notice: This page is a customer-friendly summary of Ergotron’s Limited Warranty Terms and Conditions revised March 4, 2026. It does not replace, extend or modify Ergotron’s official warranty. Coverage is subject to the exact product and component, purchase and delivery dates, original-end-consumer requirement, authorized-sales-channel requirement, proper installation and maintenance, exclusions, advance-approval requirements and RMA procedures. Ergotron’s official warranty applicable to the product will govern any claim.